Dineo Radebe

Dynamic Systems Engineer with over 19 years of extensive experience in end-user support, server administration, and SHERQ application support. Currently delivering second-level support for critical SHERQ systems within a regulated mining environment, ensuring system availability, compliance, and high user satisfaction. Expertise in maintaining and monitoring Windows Servers, managing backups and patching, while applying ITIL best practices to resolve incidents and facilitate cross-team collaboration for business-aligned IT services. Proven track record in coordinating system upgrades and technical changes, along with adept project management skills that ensure timely delivery with minimal disruption and optimal post-implementation stability.

• Led and coordinated multiple server and application upgrades, ensuring successful execution and post-implementation validation
• Managed technical dependencies and risks during upgrades,maintaning system availability and compliance.
• Facilitated cross-team meetings, action tracking and stakeholder updates for critical IT projects.
• Trained and supported users on system processes and applications.
• Migrated servers to a new data centre, ensuring minimal downtime and improved performance.
• Implemented business solutions that enhanced operational efficiency and productivity.

• Nationality: South African
• Driving License: Code 8