Dineo Priscilla Mashadi Ngoasheng
Receptionist/Admin/PA
Tembisa,GP
Work Preference
Summary
Receptionist managing front desk flow, switchboard calls, visitor sign-ins, and appointment scheduling across busy office environments. Coordinates calendars, meeting rooms, mail, and courier deliveries while keeping reception areas orderly and staff informed. Supports accurate visitor logs, contact records, and general clerical tasks that keep the office running smoothly.
Overview
1
1
Certification
11
11
years of professional experience
1
1
Language
Work History
Receptionist Administrator
CSIR Medical Centre
07.2026 - Current
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Assisted patients with inquiries, providing exceptional customer service and addressing concerns promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Coordinated communication among medical staff, enhancing interdepartmental collaboration and efficiency.
- Implemented a digital filing system, improving document retrieval times and reducing paperwork errors.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Temp Receptionist
South African National Space Agency
02.2025 - 03.2025
- Front Desk Management
- Greeting and welcoming visitors in a professional and friendly manner
- Answering and directing incoming phone calls
- Managing front desk cleanliness and appearance
- Ensuring visitors sign in and are issued with visitor badges (if applicable)
- Notifying staff members of visitor arrivals
- Administrative Support
- Scheduling and confirming appointments or meetings
- Maintaining calendars for meeting rooms and senior staff
- Sorting and distributing incoming mail, packages, and deliveries
- Preparing and sending outgoing mail or courier packages
- Assisting with filing, scanning, photocopying, and other clerical tasks
- Record Keeping & Data Entry
- Maintaining visitor logs and internal phone directories
- Updating contact lists and front desk documents
- Handling basic data entry tasks
- Communication
- Responding to general inquiries via phone, email, or in-person
- Providing information to clients or the public
- Liaising with vendors, service providers, and other departments
Admin assistant/ Teacher’s assistant
EDLEEN PRIMARY SCHOOL
07.2021 - 08.2022
- Typing of learners marks at the end of each term, capturing, filing where needed, helping with online admissions, typing of registers for classes, Knowledge of SASAMS and doing other administrative duties needed.
- Teachers Assistant was to provide teacher’s support in classroom for effective and efficient teaching and learning environment.
- KEY RESPONSIBILITIES:
- Before the lesson: Ensure compliance to Covid-19 protocols.
- Mark register, distribute worksheets/resources for use.
- Mark learner books, collects them to control homework, classwork, assignments.
- Apprise the teacher of absence or any matter that warrants the teacher’s attention.
- During the lesson: Ensure leaners follow the teacher’s instructions.
- Distributes material/resources to be used during a lesson.
- Provide support to learners, assist/monitors and support group activities.
- Observes/ notes learners struggling during the lesson and brings them to the attention of the teacher.
- Establishes where possible problems that could be created by non-detection of learner challenges like poor vision or difficulty with hearing.
Receptionist/Admin
MERCANTILE BANK
04.2018 - 08.2019
- Answering the switchboard, directing calls, screening and response, administration work.
- TELEPHONE/RECEPTION SYSTEM:
- 1. Greet and welcome visitors to the office between 8:00am-4:30pm, ensuring they sign in the visitors book and informing the relevant member of staff of their arrival.
- 2. Operate alerts switchboard from 8:00am-4:30pm receiving/transferring telephone calls, announcing callers, taking brief messages, and passing these on via email system, or connecting callers to staff members personal direct line voicemail.
- 3. Monitor and ensure that reception area is kept tidy and projects a business-like image.
- 4. Ensure all voicemail messages to main office number are taken and directed to staff members. Report telephone equipment and line faults to the IT Manager.
- 5. Collate and update staff lists, overseas offices and contact details regularly.
- 6. Booking of the boardroom, to include preparation of meeting and conference rooms and assist in arrangements for catering provisions. Data capturing and filing systems kept up to date.
Receptionist/Admin
CROSS FIRE MANAGEMENT
06.2017 - 03.2018
- Answering the switchboard, directing calls, screening, receiving job orders from clients, Updating sub-contractors, Medicals, Insurance documents kept up-to-date, collection of tax clearance and other documents needed, making sure all relevant documents are in place and system is up-to-date.
- 1. Greet and welcome visitors to the office between 8:00am-4:00pm, ensuring they sign in the visitors book and informing the relevant member of staff of their arrival.
- 2. Operate alerts switchboard from 8:00am-4:30pm receiving/transferring telephone calls, announcing callers, taking brief messages, and passing these on via email system, or connecting callers to staff members personal direct line voicemail.
- 3. Booking of the boardroom, to include preparation of meeting and conference rooms and assist in arrangements for catering provisions. Data capturing and filing systems kept up to date.
- 4. Check and sign for deliveries, before informing the relevant member of staff of their arrival, deliveries by post or courier will include valuable items (cash passport) follow procedures and ensure security of valuables.
- 5. Log extension changes and advise all staff accordingly. Collate and update staff lists, overseas offices and contact details regularly.
- 6. Provide administrative and general support to the facilities manager in ensuring compliance with Health and Safety Regulations.
Receptionist
BARD MEDICAL/LANXESS
04.2017 - 05.2017
- DUTIES:
- 5. To act as the first point of visitors and callers to alert and to undertake a range of other administrative tasks as identified by the facilities manager.
- 6. Liaised with service providers conducting office maintenance
- 7. Booking parking for clients and staff, signed clients in and out of the building.
- 8. Operated the switchboard, screening phone calls, sorting and distributing posts. Booking meetings, arranging couriers, Keeping reception area tidy.
Receptionist/Admin
GRACA MACHEL TRUST
04.2016 - 01.2017
- DUTIES:
- 1. To act as the first point of visitors and callers to alert and to undertake a range of other administrative tasks as identified by the facilities manager.
- 2. Welcomed and made sure the First lady’s office in order.
- 3. Maintained a filing system manually and electronically.
- 4. Operated the switchboard, screening phone calls, sorting and distributing posts.Booking meetings, arranging couriers, updated the database, did general administration duties.
Operations Intern
Gemalto
03.2026 - 07.2026
- Assisted in streamlining operational processes, enhancing overall workflow efficiency.
- Conducted data analysis to support decision-making and improve performance metrics.
- Developed training materials for new team members, facilitating knowledge transfer and onboarding.
- Collaborated with cross-functional teams to identify process improvements and implement solutions.
- Promoted a positive work environment by being proactive in addressing concerns, offering assistance, and maintaining open lines of communication with colleagues.
Receptionist/Admin
KMP MEDIA
04.2015 - 09.2015
- DUTIES:
- 1. Dealt with a system where we had to do adverts for countries like Namibia and Zambia.(Did a budget advert for their client as the presenter)
- 2. Maintained a filing system manually and electronically.
- 3. Operated the switchboard, screening phone calls, sorting and distributing posts.
- 4. Booking meetings, arranging couriers, updated the database, did general administration duties.
Education
High School Diploma -
Norkem Park High School
Kempton Park, South Africa 04.2001 -
Radio Production Certificate - Radio Production
Rainbow FM 90.7
Florida Johannesburg 04.2001 -
Diploma - Media and Journalism
Damelin College
Benoni, South Africa01-2015
Skills
Front desk management
Visitor reception
Switchboard operation
Telephone screening
Mail and courier handling
Calendar coordination
Appointment scheduling
Filing and record keeping
Data entry
Document control
Certification
Certificate in Radio Production
Timeline
Receptionist Administrator
CSIR Medical Centre
07.2026 - Current
Operations Intern
Gemalto
03.2026 - 07.2026
Temp Receptionist
South African National Space Agency
02.2025 - 03.2025
Admin assistant/ Teacher’s assistant
EDLEEN PRIMARY SCHOOL
07.2021 - 08.2022
Receptionist/Admin
MERCANTILE BANK
04.2018 - 08.2019
Receptionist/Admin
CROSS FIRE MANAGEMENT
06.2017 - 03.2018
Receptionist
BARD MEDICAL/LANXESS
04.2017 - 05.2017
Receptionist/Admin
GRACA MACHEL TRUST
04.2016 - 01.2017
Receptionist/Admin
KMP MEDIA
04.2015 - 09.2015
High School Diploma -
Norkem Park High School
04.2001 -
Radio Production Certificate - Radio Production
Rainbow FM 90.7
04.2001 -
Diploma - Media and Journalism
Damelin College
Languages
English
Bilingual or Proficient (C2)
Accomplishments
- Managed a busy front desk with zero scheduling errors.
- Handled over 100 patient or visitor arrivals daily with a warm, professional manner.
- Answered and directed over 150 calls and emails per day without delay.
- Reorganized paper and digital files, cutting document search time by 30%.
- Cut missed appointments by 75% by using automated text and email reminders.
Interests
Volunteering
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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