Dineo Mogorosi
Johannesburg
Summary
Motivated professional with a passion for paving the way for possibilities and driving growth. Known for maintaining high standards and continuously seeking opportunities to learn from others. A cheerful individual who quickly grasps office routines and confidently carries out tasks without constant supervision. Skilled at building positive relationships with staff members across all levels and departments. An accountable professional who efficiently executes oral and written directions from senior staff, ensuring seamless operations.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work History
Office Administrator Coordinator
InvestRand
Johannesburg
08.2024 - Current
- Key Responsibilities:
- Administrative tasks: correspondence, reports, presentations, and documents.
- Office operations: oversee day-to-day operations, maintain a clean and organized work environment.
- Communication: liaison between executive team and departments, handle internal and external communications.
- Team support: assist with onboarding, provide training, coordinate team activities.
- Accounting assistance: manage office budgets, track expenses, prepare expense reports.
- Event management: organize and manage company events, meetings, and conferences.
Clerk
Zimmer Biomet
Johannesburg
03.2018 - 08.2018
- Create, process, and maintain important documents in accordance with established filing processes
- Print important documents to prepare new files or add to existing
- Prepare files for storage or disposal in accordance with established document retention schedules
- Accurately enter information into database
- Assist with other miscellaneous projects/events
- Other duties as assigned
- Ensure good Record Keeping of Customer offers and orders, Credit memos statistics file and Customer compliance file
- Ensure you get adequate payment details from customers making orders and pass them on to Credit assistants
Sales Support Coordinator
Theresa Medical & Surgicals (Pty) Ltd
Johannesburg
01.2016 - 03.2018
- Administers sale support projects, programs and processes specific to business unit
- Ensure to route client and potential customer calls, web leads, e-mails and faxes to suitable member of sales team for action to focus on customer's needs
- Assist marketing activities inclusive of client events and mailing
- Execute tasks to handle or route responses to apt activities
- Support sales team for final format check of presentation of standard documentation, customer proposals and quotations
- Ensure to reconcile sales teams billing
- Ensuring all customer queries are recorded
- Ensuring all customer queries are dealt with in an appropriate and professional manner
- Ensuing all customer queries are reported to management as and when they occur
- Develop and maintain relations with sales team and invoicing finance along with billing request
- Ensure all invoicing are completed with accuracy
- Assist Regional Sales Director to schedule, coordinate conference calls, region meetings, webinars and special events
- Ensure all customer orders are in the system (live capturing)
- Ensure follow up on orders on stop supply
- All customers to be contacted if payments are required
- Schedule appointments, team meetings, equipment and meeting rooms
- Assist front desk receptionist area
Sales Assistant
The Tea Merchants
Johannesburg
11.2014 - 12.2015
- Serving and advising customers on the various tea types by giving them information on what the teas consist of and what the prices are and then taking payment
- Assist with making teas for the customers to taste as well as promote special offers
- Handle complaints or pass them on to my manager
- Cash up and banking and other various admin work
- Increased sales by building strong customer relationships and providing excellent service.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
Billing Clerk
Kutloano Medical
Johannesburg
06.2013 - 02.2014
- Issue invoices to customers
- Issue monthly customer statements
- Update customer files with issued invoices
- Process credit memos
- Update the customer master file with contact information
- Track exceptions between the shipping log and invoice register
- Enter invoices into customer invoicing web sites
- Submit invoices by electronic data interchange
- Managed invoicing and payment processing operations.
Invoice Clerk (Data Capturing)
United Pharmaceutical Distributors
Johannesburg
09.2011 - 05.2012
- The gathering of data from vendor invoices to ensure that billing information is accurate
- Collecting information from the receiving and stocking department to verify that the materials on the invoice were received into the company
- Analyze vendor invoices to ensure pricing accuracy
- Working with vendors and buyers to resolve billing inaccuracies
- Prepare billing invoices to customers and ensure the accuracy of the invoices through shipping records
- Records information in bookkeeping records from invoice data
- Providing administrative support to the sales team and attend to ad-hoc request as assigned by the Customer support manager
- Ensure good Record Keeping of Customer offers and orders, Credit memos statistics file and Customer compliance file
- Ensure you get adequate payment details from customers making orders and pass them on to Credit assistants
Sales Store Assistant
Foschini Group
Johannesburg
12.2006 - 09.2007
- Customer Service in the shop
- This involved everything from dealing with customers and selling goods to handling payments and making sure that the goods are properly displayed
- Assist in achieving the stores planned sales goals through the promotion of customer service, product knowledge, company service and suggestive selling
- Store administration, Receive goods, Stock taking
Education
High School Diploma -
Ennerdale Secondary School
Johannesburg South, Gauteng 01.2000 - 01.2006
Skills
- Teamwork
- Problem solving
- Communication
- Critical thinking
- Time management
- Interpersonal
Report generation
Budgeting and finance
Office administration
Customer engagement
Office management
Telephone reception
File maintenance
Inbound phone call handling
Customer relationship management (CRM)
Administrative support
Personal Information
- ID Number: 860203 1117 083
- Gender: Female
- Nationality: South African
- Driving License: Code 10
Timeline
Office Administrator Coordinator
InvestRand
08.2024 - Current
Clerk
Zimmer Biomet
03.2018 - 08.2018
Sales Support Coordinator
Theresa Medical & Surgicals (Pty) Ltd
01.2016 - 03.2018
Sales Assistant
The Tea Merchants
11.2014 - 12.2015
Billing Clerk
Kutloano Medical
06.2013 - 02.2014
Invoice Clerk (Data Capturing)
United Pharmaceutical Distributors
09.2011 - 05.2012
Sales Store Assistant
Foschini Group
12.2006 - 09.2007
High School Diploma -
Ennerdale Secondary School
01.2000 - 01.2006
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