Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dineo Mnisi

Johannesburg

Summary

Proven expertise in customer relationship management and data entry, demonstrated through impactful contributions at Impact Sourcing and Old Mutual Investment Group. Excelled in enhancing client satisfaction and streamlining operations, showcasing exceptional multitasking and problem-solving abilities. Achieved significant reductions in call handling times, underscoring a commitment to efficiency and quality service.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Call Centre Agent

Impact Sourcing
10.2023 - 11.2024
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Data Capturer

Old Mutual Investment Group
12.2022 - 11.2023
  • Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
  • Maintained strict confidentiality while handling sensitive client information and records.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Verified accuracy and validity of data entered in databases

Education

GED -

O.R TAMBO SECONDARY SCHOOL
Katlehong, South Africa
04.2001 -

Skills

Customer service

Timeline

Call Centre Agent

Impact Sourcing
10.2023 - 11.2024

Data Capturer

Old Mutual Investment Group
12.2022 - 11.2023

GED -

O.R TAMBO SECONDARY SCHOOL
04.2001 -

Similar Profiles

CREATE PROFILE
Dineo Mnisi