Dineo Mashile
IT Professional
Summary
Versatile Information Technology Consultant with 12 years helping companies optimize IT spending and exploit technical assets. Proponent of macro-level approaches to IT asset management. Skilled at analyzing and enhancing systems, infrastructure, and frameworks to accelerate progress toward business goals.
Overview
16
16
years of professional experience
Work History
Technology Consultant
Sanlam
07.2010 - 04.2018
- In this role I am responsible for the following:
- Data backup during software upgrades
- Testing during migration from offline to online system
- Software testing and training
- Introduction and training of new staff
- Installing and supporting basic SQL Servers.
- Remote technical support to internal personnel and external clients
- End-user training to client for preparation to system usage.
- Support during Distribution Academy training sessions on agreed dates and time slots
- Relationship building with Managers, financial advisors and brokers
- Communicating with third party technical specialists.
- Secondary support for LAN administration.
- Support on logged issues within the agreed SLA.
- Monitor software contracts and implement according to conflict of interest (COI) agreement.
- Installations of the Sanlam software suite.
- Evaluated vendor proposals to select optimal partners based on technical capabilities, cost-effectiveness, and alignment with organizational objectives.
- Mentored junior team members to foster professional growth and promote knowledge sharing within the organization.
- Facilitated successful transitions from legacy systems to modernized infrastructure by developing detailed migration plans and providing hands-on support throughout implementation phases.
- Delivered insightful presentations at industry conferences, positioning the company as a thought leader in the technology space.
- Established strong relationships with stakeholders, ensuring seamless communication and collaboration throughout project lifecycles.
- Streamlined business processes for increased efficiency and productivity through the integration of cutting-edge technologies.
- Improved client satisfaction by implementing innovative technology solutions tailored to their specific needs.
- Reduced system downtime with proactive maintenance, troubleshooting, and problem resolution for various IT infrastructures.
- Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Technician /Workshop Manager
Huge Printing Consumables
01.2008 - 06.2010
- In this role I was responsible for the following:
- Troubleshooting & resolving hardware, software & end users problems.
- Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
- Responsible for allocating work to junior staff.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Tested components and systems to evaluate performance and identify concerns.
- Tracked and recorded parts and labor costs related to each service call.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Applied critical thinking and research to address complex issues.
- Addressed routine equipment maintenance according to established schedule.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Mentored junior technicians in maintenance, repair, and reporting duties.
LDP Manager
Local Distribution Partner (Atteridgeville)
05.2018 - 01.2022
- In this role I was responsible for the following:
- Maintaining customer relationships
- Fleet Management
- Warehouse management
- Placing orders and receiving trucks
- Planning, Loading and Despatching trucks
- Feedback and Planning sessions with CCBSA
- New product seeding and advertising.
- Promoted diversity and inclusion through targeted workshops, creating a more inclusive work environment for all employees.
- Managed new employee orientation training process for more than 10 employees each year.
Workshop Manager
Mercwold Motors And Truck Centre
01.2022 - Current
- Promoted a culture of accountability within the team, leading to improved overall performance levels.
- Implemented cost-saving initiatives, reducing overall expenses without compromising product quality.
- Streamlined workflow processes by identifying bottlenecks and implementing strategic solutions for faster turnaround times.
- Ensured timely completion of projects with effective resource allocation and scheduling.
- Maintained high safety standards, resulting in reduced workplace accidents and increased employee wellbeing.
- Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
- Managed and led a team of technicians for optimal productivity and job satisfaction.
- Prioritized tasks effectively based on urgency and importance, enhancing overall project management capabilities.
- Purchased and oversaw inventory of supplies, tools and equipment.
- Maintained workshop activities in line with budget requirements.
- Identified areas in need of improvement and developed plans to correct problems.
- Provided leadership, guidance and support to staff members.
Education
Diploma - Information Technology
Bytes Technology Group
Midrand, South Africa 04.2001 -
Certificates - Business Management
University of Stellenbosch
Sandton, South Africa 04.2001 -
Skills
Workflow Management
Client Relationship Management
Technical Support
Desktop support
Technical installations
Network Administration
IT Vendor Management
IT Governance
Interpersonal Skills
Analytical Thinking
User Support
Relationship Building
Qualifications And Skills
Boston City Campus, IT Diploma (3 years),
A+ International Certification,
N+ International Certification,
Change Management,
Business Process Analysis,
Emotional Intelligence,
Project Management,
Oracle Java SE 8,
Leadership skills for women,
Windows Win 7, Win 8, Win 10,
Windows Server 2003 - 2016,
Active Directory and Exchange 2003/2007/2010,
MS Office 2003 to 365,
VMware, DNS, DHC, WLAN, VPN,
Go-to-Assist and Team Viewer,
Microsoft SQL Server 2012 – Querying SQL Server, SQL Express, .Net Framework
Personal Information
- Date of Birth: 08/18/87
- Gender: Female
- Nationality: South African
- Driving License: B (2007)
- Marital Status: Single
References
- Mario Jorge, +27 827839222, Manager
- Jonathan Abdol, +27 21 947 1031, Head: FPE
- Linda Olckers, +27 83601 5187, Manager
Timeline
Workshop Manager
Mercwold Motors And Truck Centre
01.2022 - Current
LDP Manager
Local Distribution Partner (Atteridgeville)
05.2018 - 01.2022
Technology Consultant
Sanlam
07.2010 - 04.2018
Technician /Workshop Manager
Huge Printing Consumables
01.2008 - 06.2010
Diploma - Information Technology
Bytes Technology Group
04.2001 -
Certificates - Business Management
University of Stellenbosch
04.2001 -