Dineo Maria Sefatsa
Johannesburg,South Africa
Summary
Hardworking, Achievements driven, Good Communication, Presentation, interpersonal and interactive skills. High Initiative in team work and team Management experience, Flexible, Principal, ability to work under pressure to meet deadlines and always ready to learn.
Motivated recent graduate committed to career in teaching. Dedicated to supporting positive, productive classroom environments that enhance student learning. Offers strong interpersonal and communication skills to quickly build rapport with students, teaching staff and parents.
Knowledgeable and resourceful teaching professional with experience in tutoring students individually and in small groups to reinforce learning concepts. Approachable and friendly communicator committed to boosting student academic achievements. Uses engaging learning materials to enhance learning experiences.
Compassionate and hardworking student seeking career in teaching. Passionate about helping students grow and learn. Applies education and personal talents to accurately support teaching staff and take on new challenges.
Hardworking and proactive individual, dedicated to providing exceptional learning experiences for students. Experienced in performing class administrative activities accurately and preparing engaging learning materials and lesson plans. Friendly and open communicator with excellent time management skills.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Passionate [Job Title] with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.
Overview
5
5
years of professional experience
Work History
Teaching assistant
Dough white Head Special School
Johannesburg , South Africa
01.2024 - 11.2025
- Ensured safety of pupils during extracurricular activities for an accident-free environment.
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Assisted in lesson planning for effective curriculum delivery.
- Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Oversaw students during breaks to maintain safe environment.
- Prevented student misbehaviour through constant classroom monitoring and prompt interventions.
- Performed administrative activities such as taking attendance, marking assignments and maintaining student records.
- Provided safe, stimulating classroom environments to maximise student engagement and attainment.
- Liaised between teachers and parents, maintaining open lines of communication.
- Prepared classroom materials to facilitate efficient lessons.
- Prepared positive, productive learning environments with engaging wall displays and effective resources.
- Delivered well-structured one-on-one support sessions to students with learning difficulties to improve test scores.
- Distributed learning materials, textbooks and stationery, enabling full student cooperation in activities.
- Facilitated active learning environments with engaging teaching aids and resources.
- Offered one-on-one guidance to struggling students for improved academic performance.
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
- Collaborated with teaching staff in organising school events, fostering community spirit.
- Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
- Maximised student learning time by providing smooth transitioning support between lessons.
- Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips providing safe, supportive environment.
- Cultivated close working relationships with students, teaching staff and parents.
- Encouraged pupil autonomy through guided independent study initiatives.
- Participated in teacher-parent conferences regarding students' progress or problems.
- Tutored students individually and in small groups to reinforce learning concepts from core subjects.
- Helped teachers with lesson plan development, class preparation and student mentoring.
- Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
Cashier
Usave
Johannesburg , South Africa
01.2023 - 06.2024
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Engaged in pleasant chit chat for friendly and personalised service.
- Resolved customer complaints professionally leading to higher retention rates.
- Checked notes carefully to spot counterfeit currency.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Scanned products quickly, memorising codes and prices for unmarked products.
- Assisted customers to locate obscure items on shop floor.
- Handled high volumes of transactions during holiday seasons efficiently.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Completed opening and closing procedures each day.
- Greeted each customer warmly, creating a friendly shopping environment.
- Balanced till at end of day, maintaining accurate records.
Administration assistant
Ngicongo primary school
Eastern Cape Bizana, South Africa
01.2021 - 02.2023
- Responded to telephone enquiries from clients, vendors and members of public.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Complied carefully with procedures, upheld standards of quality administration.
- Performed general clerical duties as required, contributed to overall operational efficiency.
- Supported budgeting process through careful expense tracking and reporting activities.
- Drafted professional meeting agendas, took minutes and followed up on action items.
- Reviewed expense reports and invoices to assist with monthly accounting processing.
- Assisted in HR duties, improved staff onboarding experience.
- Enhanced communication with team by scheduling and coordinating meetings.
- Communicated professionally with clients, cemented positive relationships.
- Managed customer orders and invoices to reduce financial discrepancies.
- Improved office efficiency by organising and maintaining digital filing systems.
- Handled sensitive information, maintained confidentiality at all times.
- Managed incoming calls, ensured effective communication channels.
- Streamlined workflow by prioritising tasks according to urgency and importance.
- Organised travel arrangements to ease the schedule of senior staff members.
- Sorted and distributed business correspondence to correct department or staff member.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Processed client requests for enhanced customer satisfaction.
- Received and screened high-volume internal and external communications, calls and email.
- Resolved administrative problems by analysing information and identifying solutions.
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
- Prepared reports to support decision-making processes.
- Ensured data accuracy with meticulous record keeping practices.
- Handled petty cash transactions, ensured proper financial management within office.
- Fostered a collaborative environment by assisting colleagues with administrative tasks.
- Promoted welcoming environment while managing receptionist area and fielding requests for information.
- Facilitated smooth running of daily operations through diligent calendar management.
- Distributed correspondence for efficient dissemination of information across departments.
- Maintained office supplies inventory for seamless operations.
- Gathered information, created charts and produced reports for staff.
- Applied maths abilities to calculate and check financial figures.
- Received and checked financial statements and reconciled related accounts.
- Opened and routed business parcels and letters.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
- Produced clean, error-free professional business correspondence for office team.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Wrote professional letters, emails and memoranda for business communication.
- Sorted and organised different types of information by document type, personnel or location.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Examined, scanned and input documents in software system.
- Documented financial transactions in [Software] and classified each with correct code.
- Took dictation and transcribed words for staff to create records and correspondence.
- Classified physical and digital documentation with correct codes.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
- Accurately reconciled and processed expense reports for [Number] employees.
- Arranged filing systems for easy use and retrieval by personnel.
- Kept adequate office supplies on hand to support staff and business requirements.
- Tracked metrics with [Software] spreadsheets and modelled data for staff.
- Transcribed or scanned data to create new files.
Education
Internet Safety Training - Kitso- Ilizwe lam internet Safety training
Department of Basic Education
Johannesburg 09-2025
NSSF and Protocol Training - NSSF and Protocol Training
Department of Basic Education
Johannesburg09-2025
Call Center Training - In- bound / out- bound contact center
Hudisa Business College
Johannesburg 09-2021
Grade 12 - English, lsiXhosa , Mathematics, Accounting, Economics, Life Orientation, Business Studies
Bizana Village Senior Secondary School
Bizana Eastern Cape 01-2017
Skills
Special needs education
SEN proficiency
Maintaining safe environments
Lesson planning
Classroom inventory management
Behaviour monitoring
Mentoring students
Classroom preparation and maintenance
Class administration
Learning activity programs
SEND support
Behaviour management
ICT literate
In-class SEND support
Daily and weekly lesson planning
Teaching material development
Educational technology proficiency
Social emotional learning
Team player
Teaching techniques
Exemplary communicator
GCSE subject knowledge
Competent mathematics skills
Secondary education
Child protection awareness
Autism strategies
Physical restraint training
Activity planning
Clear communication
Student safety
Patience and tolerance
Individual and group instruction
Developing learning materials
Record-keeping
Student assessments
Teaching pedagogy
Creative thinking
Teaching resources creation
Excellent literacy skills
Classroom support
Digital resource utilisation
Learning strategies delivery
Group work facilitation
Reading scheme implementation
Child protection and safeguarding guidelines
Safeguarding regulations compliance
Behavioural Management
Learner engagement
Student progress reports and record keeping
Homework and test preparation
Dyslexia interventions
Student engagement
Special Educational Needs and Disabilities (SEND) assistance
Performance tracking
Special needs support
Resource organisation
Literacy and numeracy promotion
Experiential learning
Behaviour modelling
Stress management
School policy adherence
Use of teaching aids
Parent-Teacher collaboration
Differentiated Instruction
Extensive curriculum knowledge
Intervention delivery
Child psychology
Pupil assessment
Curriculum enrichment
Phonics expertise
Bespoke education programme delivery
Attributes
- Hardworking
- Achievements driven
- Good Communication
- Presentation
- Interpersonal and interactive skills
- High Initiative in teamwork and team management experience
- Flexible
- Principal
- Ability to work under pressure to meet deadlines
- Always ready to learn
Extra-Curricular Activities
Advising and encouraging others Listening to music Browsing the internet Reading business articles
Custom Section
068 592 3478, 263 Lillian Ngoyi Street, Johannesburg, Gauteng, 2001
Personal Information
- ID Number: 9811031168082
- Date of birth: 11/03/98
- Gender: Female
- Nationality: South African
- Marital status: Single
Timeline
Teaching assistant
Dough white Head Special School
01.2024 - 11.2025
Cashier
Usave
01.2023 - 06.2024
Administration assistant
Ngicongo primary school
01.2021 - 02.2023
Internet Safety Training - Kitso- Ilizwe lam internet Safety training
Department of Basic Education
NSSF and Protocol Training - NSSF and Protocol Training
Department of Basic Education
Call Center Training - In- bound / out- bound contact center
Hudisa Business College
Grade 12 - English, lsiXhosa , Mathematics, Accounting, Economics, Life Orientation, Business Studies
Bizana Village Senior Secondary School