Dineo Maloisane
Safety Officer
Free State
Summary
Dynamic and results-oriented professional with extensive experience at Demza intimate experiences,excelling in roles from Online Clerk to Operations Manager. Leveraged administrative support and strategic planning skills to enhance operational efficiency and team productivity. Proven track record in improving customer satisfaction and safety standards, demonstrating exceptional multitasking abilities and a commitment to excellence.
Overview
2025
2025
years of professional experience
Work History
Online Clerk
Demza
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Despatch Supervisor
Demza
- Supervised team of 10 employees and provided training focused on maximizing overall performance.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
- Enhanced team productivity by providing ongoing training and support to dispatch staff.
- Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Safety Representative
Demza
03.2024 - Current
- Coordinated with external agencies such as fire departments and insurance companies to maintain up-to-date knowledge on applicable codes and standards.
- Promoted a proactive approach to injury prevention through toolbox talks and pre-shift meetings focusing on relevant safety topics.
- Collaborated with management to create a strong safety culture, fostering employee engagement and commitment to safe work practices.
- Developed effective emergency response plans, enabling swift action in crisis situations.
- Enhanced workplace safety by conducting regular site inspections and identifying potential hazards.
- Managed the procurement process for essential safety equipment, ensuring timely availability of necessary resources at all times.
- Reduced accident rates by implementing comprehensive safety training programs for employees.
- Maintained accurate records of near-miss incidents, using data analysis to identify trends and implement targeted interventions for improvement.
- Maintained Type documentation to comply with site safety management plan and OSHA for regulatory committee.
- Educated employees on hazardous waste management, emergency response and safe work practices.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
Operations Manager
Demza
01.2022 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Education
Leadership And Mentoring - Educational Leadership And Management
05.2022
Leadership theory
Styles of leadership
Qualities of leader
Higher Certificate - Occupational Health And Safety Management
09.2018
Fundamental business skills,management practice,office data processing and Safety.
Skills
Problem solving
Knowledge of safety regulations
Risk assessments proficiency
File and database management
Mail handling
Strategic planning
Safety inspections
Point of sale operations
Timeline
Safety Representative - Demza
03.2024 - Current
Operations Manager - Demza
01.2022 - Current
Online Clerk - Demza
Despatch Supervisor - Demza
Sessa Skills Training - Leadership And Mentoring , Educational Leadership And Management
Oxbridge Academy - Higher Certificate, Occupational Health And Safety Management