Summary
Overview
Work History
Education
Skills
References
Certification
Languages
Timeline
Generic

Dineo Kolobe

Tsakane

Summary

Charismatic and extremely driven Customer Service Center Agent possessing outstanding problem-solving abilities. Capable of discovering the best solution for both the client and the organization. Possessing nearly five years of experience and holding significant expertise in the tourism sector. Taking advantage of every chance to expand my understanding. Enthusiastic about educating others in a way that effectively showcases the company and delivers trustworthy services to clients.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Domestic Travel Consultant

Reynolds Travel Center
Springs
09.2022 - Current
  • Responsibilities:
  • Government and corporate booking.
  • Utilized GDS systems efficiently for booking and confirming travel plans.
  • Amend travel bookings as required by passengers on the airline reservation system.
  • Processed credit and debit payments, and handled confidential information with discretion.
  • Conducted research on new destinations and attractions to expand product portfolio.
  • Developed customized travel plans to meet customer needs and preferences.
  • Managed customer complaints effectively according to established procedures.
  • Coordinated travel arrangements, including flights, hotels, and car rentals, for diverse client base.
  • Ensured compliance with company policies regarding safety regulations while planning trips.
  • Provided customers with detailed information about travel destinations and packages.
  • Responded promptly to customer inquiries via phone, email or in-person contact.
  • Assisted customers in making changes to existing itineraries or canceling trips.
  • Participated in trade shows and networking events to promote company services.
  • Reviewed team sales, itineraries and packages to verify compliance with travel regulations and internal policies.
  • Updated corporate traveler profiles with current information for optimal recordkeeping.
  • Used company tools and systems to complete requests.
  • Conducted destination research to offer clients insightful travel advice and recommendations.
  • Developed and maintained strong relationships with customers to ensure repeat business.

Administration

Reynolds Travel Center
Springs
02.2018 - 08.2022
  • Responsibilities:
  • Operating the switchboard (answering, directing, and screening all incoming calls).
  • Take adequate messages when required.
  • Receive, direct, and relay telephone messages.
  • Resolving queries from potential and existing clients.
  • Provide office support services in order to ensure efficiency and effectiveness.
  • In charge of the company's delivery.
  • Booking shuttles for leisure customers.
  • Welcoming clients upon arrival and directing them to the relevant consultant.
  • Oversaw materials purchasing

Education

National Diploma - Travel and Tourism

Ekurhuleni East TVET College
Springs
10-2022

NQF L4 Certificate - Travel and Tourism Certificate

Ekurhuleni East TVET College
Springs
01.2017

Skills

  • Microsoft Office suite: Microsoft Word, Excel, Access
  • GDS systems, Amadeus
  • Ticketing and fares
  • Travel information technology
  • Attention to detail
  • Team collaboration
  • Time management
  • Interpersonal communications

References

Malindi, Ngwenya, Team Leader at Reynolds Travel Center, 011 812 6814, 072 065 80242, Reynolds Travel Center

Certification

  • Amadeus

Languages

English
First Language
Afrikaans
Intermediate (B1)
B1
Zulu
Upper Intermediate (B2)
B2

Timeline

Domestic Travel Consultant

Reynolds Travel Center
09.2022 - Current

Administration

Reynolds Travel Center
02.2018 - 08.2022

National Diploma - Travel and Tourism

Ekurhuleni East TVET College

NQF L4 Certificate - Travel and Tourism Certificate

Ekurhuleni East TVET College

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Dineo Kolobe