Dimpho Faith Mmutlana
Food and Beverage Management
Pretoria,Gauteng
Summary
Dedicated Manager with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Assistant Food & Beverage Manager
Anew Hotel Hatfield
05.2022 - Current
- Maintaining cleanliness and organization of storerooms as well as food and beverage inventory and operational supplies
- Managing daily operations between the restaurant, banqueting and kitchen
- Assisting with monthly marketing plans for the property
- Supporting Food & Beverage Manager with monitoring staff performance
- Compiling COS reports for the food & beverage department.
- Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
- Mentored junior team members, fostering professional growth opportunities through guidance and constructive feedback.
- Streamlined processes within the department to increase overall productivity while maintaining quality standards.
- Maintained open lines of communication with kitchen staff to ensure timely execution of orders during peak service periods.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Food & Beverage Hostess
Southern Sun Montecasino
1 2015 - 1 2017
- Managed cash transactions accurately, maintaining responsibility for a balanced cash drawer at the end of each shift.
- Addressed guest inquiries promptly, demonstrating excellent customer service skills and knowledge of available offerings.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers with keeping dining area ready for every guest.
Food & Beverage Duty Manager
Anew Hotel Hatfield
05.2022 - 07.2023
- Supervising guest experience & customer service during service periods
- Planning and ordering of beverage and OE stock
- Managing and allocating staff duties accordingly
- Assist with correct storage and account of beverage and OE stock.
Restaurant Manager
Hotel 224
01.2018 - 01.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reconciled cash and credit card transactions to maintain accurate records.
Personal Assistant / student liason
Flyfofa Airways & Aviation Training
1 2018 - 12.2018
- Procurement of student related needs (accommodation, uniforms, etc.)
- Sourcing aircraft parts for various clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendar for the Director and coordinated appointments for future events.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Maintained appropriate filing of personal and professional documentation.
Education
Matriculated -
The Glen High School
Diploma in Hospitality Operations - Hospitality Management
Capital Hotel School
03.2013
Cabin Crew Training - undefined
Big Sky Academy
B.Ed in (Foundation phase) - undefined
University of South Africa
Generic Management - undefined
ANEW Hotels/ Capital Hotel School
Skills
Calendar Management
Client Relations
Customer Service
Strong Communication Skills
Time Management
Administrative Support
Microsoft Office proficiency
Websites
References
- Tobias, Food & Beverage Manager, The Piazza Hotel Montecasino, 084 587 1968
- Maphuti Funde, Flight instructor, Flyfofa Airways, 079 476 0815
- Khuli Nkosi, Executive chef / F & B Manager, Hotel 224, 0124405281
- Gareth Alexander, General Manager, ANEW Hotel Hatfield, 0793994089
Timeline
Assistant Food & Beverage Manager
Anew Hotel Hatfield
05.2022 - Current
Food & Beverage Duty Manager
Anew Hotel Hatfield
05.2022 - 07.2023
Restaurant Manager
Hotel 224
01.2018 - 01.2019
Food & Beverage Hostess
Southern Sun Montecasino
1 2015 - 1 2017
Personal Assistant / student liason
Flyfofa Airways & Aviation Training
1 2018 - 12.2018
Matriculated -
The Glen High School
Diploma in Hospitality Operations - Hospitality Management
Capital Hotel School
Cabin Crew Training - undefined
Big Sky Academy
B.Ed in (Foundation phase) - undefined
University of South Africa
Generic Management - undefined
ANEW Hotels/ Capital Hotel School
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