Dimpho Moso
Durban
Summary
Motivated professional with extensive experience in retail, showcasing exceptional customer service and cash handling abilities. Quickly adapts to new challenges while maintaining a positive attitude and fostering collaboration. Committed to enhancing team success and improving customer experiences.
Overview
4
4
years of professional experience
Work History
Grocery Assistant
Checkers
11.2024 - Current
- Kept shop floor areas spotless, tidy, and hygienic to reduce accident risks.
- Maintained aisles clean and well ordered to support a safe shopping environment.
- Picked and packed produce for deliveries, handling items carefully to maintain quality.
- Built product inventory knowledge to help with merchandise enquiries.
- Collected customer feedback and escalated issues to management for improvement.
- Ran loyalty programmes to encourage repeat visits and customer engagement.
- Rotated stock by placing earliest sell-by dates at eye level.
- Stocked shelves and managed inventory levels to keep products fresh and available.
- Organised shelves for visual merchandising by keeping displays clean and neat.
- Replenished shelves with clear layouts to maintain order and product presentation.
Cash Office Assistant
Checkers
Durban
03.2023 - 11.2024
- Managed petty cash by distributing approved expenses and maintaining detailed records.
- Reconciled daily cash office floats to keep financial processes running efficiently.
- Organised till change and recorded details in change order book for reference.
- Counted takings with speed and precision before cash banking.
- Answered customer transaction questions with clear explanations to maintain satisfaction.
- Kept cash counters neat, hazard-free, and dust-free to meet cleanliness standards.
- Banked daily takings efficiently and completed accounts books accurately.
- Handled customer objections by offering alternative options and suggested merchandise.
Retail Cashier
Checkers
Durban
01.2022 - 03.2023
- Enhanced customer experience by ensuring efficient processing of cash, cheque, and card transactions.
- Maintained accurate accounts through meticulous recording of cash, credit card, and voucher payments.
- Mitigated complaint impact by resolving customer queries with empathy and practical solutions.
Education
National Senior Certificate -
Mosa Sibi Senior Secondary School
Matatiele, KZNSkills
- Inventory management
- Stock management
- Stock replenishment
- Cash handling
- Visual merchandising
- Product knowledge
- Cleanliness standards
- Customer service excellence
- Customer feedback collection
- Creative problem-solving
- Patience with customers
- Positive demeanour
Languages
Southern Sesotho
First Language
English
Advanced
C1
Isizulu
Intermediate
B1
Xhosa
Intermediate
B1
Interests
- Outdoor activities [ Camping, bungee jumping, etc]
- Reading Novels
- Listening to audiobooks
Timeline
Grocery Assistant
Checkers
11.2024 - Current
Cash Office Assistant
Checkers
03.2023 - 11.2024
Retail Cashier
Checkers
01.2022 - 03.2023
National Senior Certificate -
Mosa Sibi Senior Secondary School