Dimitri Cefai
Rooihuiskraal Centurion
Summary
Dynamic sales professional with a proven track in Sales, excelling in client relations and revenue growth.
Skilled in persuasive communication and adept at identifying tailored solutions.
Consistently enhance customer satisfaction and loyalty, driving successful account renewals and fostering long-term partnerships.
Hardworking account manager with several years of experience working directly with clients to service accounts.
Expert at communication & applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts, while maintaining relationships with existing ones.
Dedicated professional successful at handling numerous clients & difficult individuals.
Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader.
Overview
21
21
years of professional experience
Work History
External- Sales / Admin Account Manager
GAAP POINT OF SALES
Midrand
03.2023 - Current
- Focus on new sales development & account management
- I am responsible for driving revenue growth by identifying new business opportunities & cultivating long-term client relationships
- I ensure client satisfaction by providing tailored solutions, addressing concerns promptly, & pro actively offering additional products & services that align with their evolving needs
- By consistently maintaining a high level of communication & support, I have helped strengthen client loyalty & contributed to the company’s overall success
- Drove sales through development of successful promotional strategies and product placement.
- Identified opportunities for cross-selling additional products and services.
- Maintained accurate records of customer interactions and transactions.
- Offered product and service consultations, and employed up selling techniques.
- On boarded new team members to integrate into organization.
- Renewed existing accounts by building relationships with clients.
- Developed key customer relationships to increase sales.
- Resolved customer complaints in a timely manner.
Front of House - Sales & Customer Care
BRESCO DIAMONDS
Glen fair Centre
10.2018 - Current
- Assisting customers in finding the perfect design for their unique jewellery requirements
- Costing & quotes to customers on design & manufacturing of elegant pieces
- Making each customer feel valued & respected in dealing with their specific needs
- Ensuring that customer complaints were dealt with effectively & without delay
- Placing of orders, dealing directly with watch, diamond & packaging suppliers
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
External Sale Agent - Sales & Customer Care
SEQUAL SUPPLIERS
Hennopspark Centurion
08.2022 - 01.2023
- External Sale Agent – Meeting with potential clients in the PPE Disposable Market & Dromex protective Equipment
- Growing business & determining the wants & needs of my clients to provide the most sustainable & cost-effective way to run my own business
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Followed established procedures for processing returns, exchanges, refunds while maintaining high levels of accuracy.
- Prepared and delivered sales presentations.
- Implemented marketing strategies to attract new clients.
- Participated in ongoing training programs related to job duties or responsibilities.
- Completed day-to-day duties accurately and efficiently.
- Provided customer service to clients through phone and email communication.
Front of House - Sales & Customer Care
BEN & COMPANY
Menlyn Centre
04.2021 - 07.2022
- Assisting customers in finding the perfect design for their unique jewellery requirements
- Costing & quotes to customers on design & manufacturing of pieces
- Making each customer feel valued & respected in dealing with their specific needs
- Ensuring that customer complaints were dealt with effectively & without any delay
- Placing of orders, dealing directly with watch, diamond & packaging suppliers
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
Sales Consultant - Watch Brands & Diamond Jewellery
ROMA JEWELLERS
Woodlands & The Grove
02.2014 - 09.2018
- Meet weekly & monthly sales targets
- Ensured top quality client service in an upmarket suburb
- Sold high-end jewellery lines including: Bell & Ross, Tag Heuer, Raymond Weil, Uboat & Victorinox
- Ensured stock is well presented, organized and replenished as needed
- Assisted in creating new display methods in order to attract more clients
- Completed accurate cash & credit transactions in order to balance register
- Replenished and arranged items to maintain appearance.
- Identified areas of improvement within existing processes and procedures.
- Recruited, hired and trained new hires to optimize profitability.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Created customized presentations for potential customers based on their requirements.
- Established long-term relationships with key contacts at client companies.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Analyzed customer needs and preferences to recommend appropriate products.
- Reset store displays for special events and seasonal merchandise changes.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Participated in regular training sessions on new products, services, and industry trends.
- Recognized security risks to properly handle situations.
- Worked with fellow sales team members to achieve group targets.
- Analyzed customer needs and identified solutions to meet their requirements.
Sales Consultant - Diamond & Jewellery Sales
BROWNS JEWELLERS
Menlyn & Centurion Mall
02.2011 - 11.2013
- Direct sales - recognizing client specific needs and making sure they are met effectively
- Follow-up on client requests and following through on promises made
- Keeping customer communication open & make sure they are satisfied with service & products they receive
- Daily & weekly banking, ensuring correct procedures and control systems are followed
- Training - safety and security procedures, training new staff on product knowledge
- Monitored competitor activity and pricing strategies to adjust accordingly.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Priced out products for customers and drew up sales paperwork.
- Negotiated deals and handled complaints or objections.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Developed and maintained relationships with clients to increase sales revenue.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Assistant Food & Beverage Manager – Spe Restaurant
BRILLIANCE OF THE SEAS
10.2007 - 12.2010
- Company Overview: RCCL
- Guest relations - dealing with customer related queries & general info
- Ensuring every guest is treated in a friendly manner and with respect
- Informing guests properly according to their specific needs and referring them
- Guest tours & itinerary for onshore tours with guests & service recovery
- International travel to so many countries in Europe and the United States enabled me to gain immeasurable knowledge about people, things and also myself
- RCCL
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Delegated work to staff, setting priorities and goals.
- Coordinated staff schedules and assigned tasks to ensure efficient workflow.
- Collaborated with chefs regarding menu items and recipes in order to create unique dining experiences for guests.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Conducted regular performance evaluations for staff members to identify areas of improvement.
- Resolved problems or concerns to satisfaction of involved parties.
- Monitored food quality control procedures to ensure high standards of product.
- Oversaw cash handling procedures ensuring accuracy when processing payments from customers.
- Provided exceptional customer service to guests in a timely and efficient manner.
- Assisted with menu planning and recipe development.
- Created weekly reports detailing sales figures, labor costs, inventory levels.
- Managed food and beverage operations for upscale urban hotels with relentless focus on hospitable and gracious guest services.
- Resolved customer complaints in an efficient and professional manner.
Manager -Front & Back of House Operations
OCEAN BASKET
Canal Walk
01.2004 - 07.2007
- Management all staff related issues including wages, work hours & disputes
- Assisted in hiring of staff, as well as termination of service
- Ensured customer complaints are handled correctly in an effective manner
- Management of stock & deliveries in order to supply comprehensive & uninterrupted service to customers
- Conducted workshops with staff to ensure up-to-date product knowledge and outstanding service levels
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Directed recruitment, hiring, and training of new staff members.
- Coached, mentored and trained team members in order to improve their job performance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Produced thorough, accurate and timely reports of project activities.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Reviewed completed work to verify consistency, quality, and conformance.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Trained employees on additional job positions to maintain coverage of roles.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Created and managed budgets for travel, training, and team-building activities.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Ensured compliance with regulatory requirements and industry standards.
Education
High School Diploma -
Abbots College
Cape Town11-2001
Skills
- Service-Oriented
- Communication skills
- Coordinating paperwork
- Attention to detail
- Honesty/ Integrity
- Client relations
- Persuasive skills
- Microsoft Word
- Microsoft Excel
- Jewellery design knowledge
- Problem-solving ability
- Logical thinking
- Customer retention
- Revenue growth
- Customer service
- Product knowledge
- Account renewals
- Brand management
Contact
071 415 6004, Dimitricefai@outlook.com, en4rsa2706@icloud.com
References
References available upon request.
Timeline
External- Sales / Admin Account Manager
GAAP POINT OF SALES
03.2023 - Current
External Sale Agent - Sales & Customer Care
SEQUAL SUPPLIERS
08.2022 - 01.2023
Front of House - Sales & Customer Care
BEN & COMPANY
04.2021 - 07.2022
Front of House - Sales & Customer Care
BRESCO DIAMONDS
10.2018 - Current
Sales Consultant - Watch Brands & Diamond Jewellery
ROMA JEWELLERS
02.2014 - 09.2018
Sales Consultant - Diamond & Jewellery Sales
BROWNS JEWELLERS
02.2011 - 11.2013
Assistant Food & Beverage Manager – Spe Restaurant
BRILLIANCE OF THE SEAS
10.2007 - 12.2010
Manager -Front & Back of House Operations
OCEAN BASKET
01.2004 - 07.2007
High School Diploma -
Abbots College
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