Summary
Overview
Work History
Education
Skills
Timeline
Generic
Dimakatso Milycent  Manyelo

Dimakatso Milycent Manyelo

Student
Polokwane

Summary

Dynamic sales professional with a proven track record at Postnet, excelling in relationship building and complex problem-solving. Achieved significant revenue growth through effective sales strategies and exceptional customer service. Skilled in stock management and cash handling, consistently enhancing client satisfaction and loyalty.

Overview

9
9
years of professional experience
2
2
Languages

Work History

Sales Assist

John Craig
05.2022 - 11.2024
  • Resolved customer issues and facilitated returns to maintain client satisfaction.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

Manager

Postnet
02.2021 - 03.2022
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

Front Desk Receptionist

Zebra Country Lodge
11.2015 - 02.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Provided basic technical support for front office equipment, minimizing downtime.
  • Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.

Education

BA Political Leadership And Citizenship - Human Sciences

University of South Africa
Polokwane

Skills

Complex Problem-solving

Timeline

Sales Assist

John Craig
05.2022 - 11.2024

Manager

Postnet
02.2021 - 03.2022

Front Desk Receptionist

Zebra Country Lodge
11.2015 - 02.2016

BA Political Leadership And Citizenship - Human Sciences

University of South Africa
Dimakatso Milycent Manyelo Student