Dimakatso Julia Matlakala
Midrand
Summary
Dynamic and results-oriented professional with extensive experience in inventory and returns management, notably with Takealot Delivery Team. Excelled in streamlining processes, enhancing productivity by implementing efficient systems, and maintaining high standards of customer service. Skilled in Microsoft Office and adept at fostering teamwork, consistently achieving superior customer satisfaction through effective problem resolution and process improvements.
Skilled Customer Returns Processor with [Number] years of experience managing product returns for local retailers. Track record of completing tasks with efficiency and thoroughness. Focused on supporting business productivity goals and ensuring high-quality customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Return Clerk
Takealot Delivery Team ( TDT )
11.2015 - 12.2024
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Improved documentation accuracy by carefully recording details of returned items in the database for future reference and analysis.
- Ensured compliance with company guidelines while inspecting returned merchandise, maintaining a consistent approach across all transactions.
- Increased productivity through streamlined processes and system efficiency.
- Operated electric pallet jack, forklift and manlift.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Maintained company processing standards across [Number] product lines.
- Developed effective strategies for resolving complicated returns scenarios by drawing on extensive knowledge of company policies and the broader retail landscape.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Inventory Clerk
Shoprite Distribution Centre
06.2012 - 04.2014
- Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Maintained inventory count, tracked usage, and documented variances.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Completed physical inventory counts each month.
- Reduced stock shortages by maintaining accurate records of incoming and outgoing shipments.
Education
First Aider Level 1 & 2
NOSA
Centurion, South Africa11-2023
CASH FLOW
Courses
Online06-2023
High School Diploma -
Success College
JHB05-2023
IT FOR BUSINESS SUCCESS
COURSESA
ONLINE05-2023
CUSTOMER SERVICE SKILLS
HP
ONLINE02-2018
Human Resources Management
HP
ONLINE11-2017
GRADE EDC
Dinoko Security
Midrand, South Africa09-2014
High School Diploma -
Nkoshilo High School
Polokwane, South Africa12-1997
Skills
- Workplace safety
- Microsoft office
- Shipping procedures
- Quality control
- Paperwork processing
- Defect tracking
- Barcode scanning
- Warehouse experience
- Returns logging
- Shipping and receiving
Certification
- Zendesk Support Administrator Certification - Zendesk.
- Customer Value Optimization Specialist DigitalMarketer.
- LiveChat Expert LiveChat, Inc.
- Oracle Service Cloud Cross-Channel Contact Center Certified Implementation Specialist - Oracle.
- Microsoft Office Specialist (MOS) - Microsoft.
Netball Player
I hae been playing since 1995 till date
Till today as position 4
Additional Information
I am woman of 45 years living with Lagentomy can't voice but I can hear.
Not born like that due to health issues .
Cant stand long or carry heavy things But i can go extra mile in everything I am doing not person who like to be supervised
cause if i do my work i excell.
Languages
English
Bilingual or Proficient (C2)
Timeline
Return Clerk
Takealot Delivery Team ( TDT )
11.2015 - 12.2024
Inventory Clerk
Shoprite Distribution Centre
06.2012 - 04.2014
First Aider Level 1 & 2
NOSA
CASH FLOW
Courses
High School Diploma -
Success College
IT FOR BUSINESS SUCCESS
COURSESA
CUSTOMER SERVICE SKILLS
HP
Human Resources Management
HP
GRADE EDC
Dinoko Security
High School Diploma -
Nkoshilo High School
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