Dimakatso Elizabeth Sesinyi
Gauteng
Summary
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Teller
SA POST OFFICE
Sasolburg
09.2019 - Current
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Stocked supplies for customers and personal teller station.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
- Wrote and distributed customer correspondence.
- Calculated fees due, interest and change for customer transactions.
- Used Microsoft Word and other software tools to create documents and other communications.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Mail Sorting
Sa Post Office
Sasolburg
09.2012 - 08.2019
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Evaluated mail trays to determine proper placement.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Acting Mail Processor Supervisor
SA POST OFFICE
Sasolburg
06.2013 - 12.2013
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Improved operations through consistent hard work and dedication.
- Developed team communications and information for meetings.
- Delivered services to customer locations within specific timeframes.
- Prepared variety of different written communications, reports and documents.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Participated in team-building activities to enhance working relationships.
Education
Matric Senior Certificate - Grade 12 - Business Study
Mahareng Secondary School
Boipatong 01.1999 - 12.2002
National N6 Certificate - Marketing Management And Research
Sedibeng College
Vanderbijlpark 01.2004 - 07.2005
Skills
Excellent time management skills
undefinedTimeline
Teller
SA POST OFFICE
09.2019 - Current
Acting Mail Processor Supervisor
SA POST OFFICE
06.2013 - 12.2013
Mail Sorting
Sa Post Office
09.2012 - 08.2019
National N6 Certificate - Marketing Management And Research
Sedibeng College
01.2004 - 07.2005
Matric Senior Certificate - Grade 12 - Business Study
Mahareng Secondary School
01.1999 - 12.2002
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