Dimakatso Suprise Digashu
HR Consultant | HR Business Partner | People And Culture | HR Generalist
Honeyew, Roodepoort
Summary
Experienced HR Consultant with over 7 years of experience at Merchants SA (BPO), leading a workforce of 350+ employees. Skilled in recruitment, conducting interviews at all levels, onboarding new hires, and managing exit interviews. Proficient in labor relations, guiding managers on company policies, performance management coaching, and job profile development. Specialized in incapacity processes, advising on wellness programs, and conducting employee focus groups. Diligently analyze monthly reports including headcount, leave balances, terminations, and new starters for operational insights.
Overview
11
11
years of professional experience
14
14
years of post-secondary education
Work History
HR Consultant/HR Business Partner
Merchants SA
07.2017 - Current
- Management of the Recruitment function of permanent and temporary employees for the call centre.
- Facilitate exit interviews for all staff leaving the company and provide feedback to Exco.
- Collaborate with hiring managers with creating and developing job descriptions.
- Collaborate with operations and workforce management on strategic stuffing and manpower planning.
- Settling in interviews with employees including management.
- Development and facilitation of orientation of all new staff within their first week of employment.
- Development and facilitation of Induction training (first 90 days of employee life cycle).
- Issue of employment contracts and engagement packs for all new staff and co-ordination all other activities relating to new engagements.
- Draw up all employee Appraisals.
- Bi-annual discussions pertaining to performance with HOD’, CCM and Executive head of Business Unit.
- Identify L&D requirements across the business.
- Plot employees for succession planning & development and retention initiatives.
- Manage the Performance Management Process for poor performers.
- Oversee all Performance Management of employees.
- Track the progress and arrange required training or mentoring.
- Progress the employee through to the disciplinary procedures should the employee fail to produce any improvement in performance.
- Employee health checks/ one on one session.
- Employee focus groups.
- Employee benefits refreshers.
- Arrange monthly wellness.
- Managing employee activities in order to ensure best possible relationship and conformance to fair and best IR/LRA practice and lawfulness is maintained, and ensure that knowledge of IR/LRA/BCOEA/EEA is current at all times.
- Assist managers with documentation for disciplinary enquiries, i.e. counselling forms, warnings etc.
- Attend IR meetings with Management and staff when required.
Human Capital Officer
Standard Bank
03.2017 - 06.2017
- In partnership with HC Business Partners and COE, facilitate the delivery of annual performance management processes.
- Assist HC Business Partners and COE in effective delivery of annual remuneration reviews.
- Fulfil HC responsibility in a Disciplinary Enquiry.
- Understand the IR policy to assist meaningfully on all IR related matters (e.g. providing advice to line on issuing various types of warnings, formulation of the charge and appropriate sanctions).
- Assist line appropriately in managing the performance improvement process (PIP).
- Represent the Bank at conciliation level at CCMA.
- Establish, maintain and build effective relationships with key stakeholders and third parties, ensuring that they receive the necessary guidance and service delivery on HC interventions.
- Deliver on ad hoc projects as assigned within agreed timelines.
- Perform research into best practice scenarios as and when requested by HC Business Partners.
- Present to management and staff on pertinent issues, including up-skilling of Line management on various HC related changes where appropriate e.g. SAP, Performance Management etc.
- Support line and staff on any HC related queries.
- Align HC solutions to meet the needs of the business by understanding the Bank’s policies, procedures and benefits.
HR Consultant
Telesure Group Services
02.2016 - 01.2017
- Short List and do Telephonic Screening of Potential Candidates.
- Schedule Interviews for successful candidates.
- Meet with business to identify Job specification.
- Schedule assessment.
- Conduct Interviews.
- Prepare welcome packs.
- Ensure invites are sent to all new starters and confirm with new starters telephonically.
- Coordinate internal presenters for the relevant induction agenda.
- Book necessary venue for induction.
- Compiling recruitment pack that goes to Admin.
- Drafting of disciplinary documents.
- Assist in drafting notices, warnings, incapacity hearings etc.
- Compile disciplinary bundles for hearings.
- Conducting consultation sessions with relevant employees for possible misconduct.
- Compiling employee contracts.
- Maintain employee files, electronically and hard copies.
- Basic admin and telephone queries.
- Assisting with loading pipelines on VIP.
- Create employee numbers.
- Logging new user requirements with IT assist.
- Verify that all Take-on docs are complete as per Recruitment Checklist.
- Responsible for all confirmation of employment letters.
Human Resource Administrator
Absa Bank
02.2014 - 01.2015
- Launch and complete risk assessment through MIE.
- Prepare offer letters or contracts.
- Attach and filling candidate’s document to Taleo and shared hard drive.
- Capture fingerprints using smart screen.
- Using SAP system to capture candidates information.
- Conduct on-boarding process.
- Administrate employee’s documents.
- Background checks.
- Posting job adverts on Pnet and link-in.
- Setting up interviews.
- Welcoming candidates when they come for interviews.
- Submitting candidate’s documents to payroll.
Education
National Diploma - Human Resource management
Vaal University of Technology
01.2010 - 01.2012
B-Tech - Human resource management
Vaal University of Technology
Vanderbijlpark, South Africa 04.2001 - 01.2013
Grade 12 - undefined
Mapanolla high school
Skills
Computer skills
Secondary Education
Grade 12, Mapanolla High School, 2007
Physical Address
Honeydew, Roodepoort, Johannesburg
Personal Information
- Citizenship: South African
- Gender: Female
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Top 5 phenomenal woman across Merchants
Languages
English
Advanced (C1)
Zulu
Intermediate (B1)
Sepedi
Bilingual or Proficient (C2)
Timeline
HR Consultant/HR Business Partner
Merchants SA
07.2017 - Current
Human Capital Officer
Standard Bank
03.2017 - 06.2017
HR Consultant
Telesure Group Services
02.2016 - 01.2017
Human Resource Administrator
Absa Bank
02.2014 - 01.2015
National Diploma - Human Resource management
Vaal University of Technology
01.2010 - 01.2012
B-Tech - Human resource management
Vaal University of Technology
04.2001 - 01.2013
Grade 12 - undefined
Mapanolla high school
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