Dimakatso Mosia
Johannesburg
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and boosting sales revenue, notably at Clientele. Skilled in strategy development and product demonstrations, coupled with exceptional communication abilities and adaptability. Achieved top performer status through outstanding problem-solving and time management skills, significantly expanding the client base.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Sales Agent
Clientele
07.2021 - 11.2024
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
Receptionist
Qh Tours
05.2019 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Customer Service Representative
Merchant's
02.2017 - 04.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Providence Academy
Johannesburg, South Africa 04.2001 -
Skills
Paperwork processing
Strategy development
Product demonstrations
Customer assistance
Good communicator
Team worker
Problem solver
Time management skills
Active listener
Adaptability and flexibility
Computer proficiency
Product knowledge
Timeline
Sales Agent
Clientele
07.2021 - 11.2024
Receptionist
Qh Tours
05.2019 - 07.2021
Customer Service Representative
Merchant's
02.2017 - 04.2019
High School Diploma -
Providence Academy
04.2001 -