Dimakatso Molokoane
Olifantsfontein
Summary
Core Skills:
Requirements Analysis, Data Analysis. User Acceptance Testing (UAT), Project Management, Time Management, Problem-Solving, Decision-Making, Attention to Detail, Adaptability & Flexibility, Teamwork & Collaboration, Documentation & Reporting
JIRA, Microsoft Office Suite (Excel, Word, PowerPoint, Trello, SQL (basic knowledge), Service now(Service Desk Ticketing).
Overview
2
2
years of professional experience
Work History
Business Analyst
Fluid Intellect
08.2024 - Current
- Collaborated with stakeholders and end-users to gather clear business and technical requirements which ensured all needs were aligned before development began.
- Transformed business needs into user stories, Process flow diagrams, and requirement specs using Microsoft Word and process mapping tools such as as Draw.oi which reduced back-and-forth with developers by improving clarity.
- Worked closely with developers during sprint planning and daily stand-ups which ensured accurate interpretation of requirements, reducing scope misunderstandings and delivery time.
- Supported testing efforts by validating solutions against business needs and assisting with bug triaging which helped decrease post-release issues by improving pre-release feedback.
- Documented all project changes, scope updates, and feedback sessions which improved decision-making during sprints
Project Manager/Scrum Master
Fluid Intellect
07.2024 - Current
- Led Agile software projects by facilitating daily stand-ups, sprint planning, reviews, and retrospectives using Scrum methodology, this improved team alignment and achieved a 95% on time delivery rate.
- Managed tasks and resources using JIRA to create sprint boards, user stories, and documentation which enhanced visibility and accountability across teams.
- Removed blockers and coached team members on Agile best practices which improved team efficiency and reduced delivery time by 15%.
- Kept stakeholders informed via weekly status reports and dashboards which increased stakeholder satisfaction by 20%.
- Created detailed project plans outlining scope, timelines, dependencies, and resources using tools like Excel and JIRA which helped keep projects aligned with strategic goals and improved delivery predictability.
Service Desk Coordinator
ITmaster
01.2024 - 06.2024
- Provided first-line support to over 100 users via phone, email, and Any desk which resolved 90% of issues on first contact.
- Used Service Now to track incidents and escalations which ensured SLA compliance and fast issue resolution.
- Created help documentation and guides which reduced repetitive queries and improved user self-service by 25%.
- Compiled incident reports which enabled management to identify and fix recurring problems.
Project Admin & Scrum Master Intern
ITmaster
06.2023 - 06.2024
- Supported project planning using Excel and Trello which helped maintain accurate timelines and budgets.
- Assisted in breaking down epics and estimating effort which improved workload balance and forecasts.
- Facilitated Agile ceremonies under supervision which promoted team collaboration and quick iterations.
- Documented risks, status, and action items which enabled proactive resolution and stakeholder alignment.
- Facilitated communication between the project team and clients which reduced feedback loops by 20%..
Education
Advanced Diploma - Advanced Diploma in Informatics
Tshwane University of Technology
Pretoria, South Africa12-2025
Diploma - Advanced Diploma in Informatics
Tshwane University of Technology
Pretoria06-2023
Matric - Mathematics And Science
Nomsa Secondary School
Deneysville, South Africa12-2019
Skills
- Certified Scrum Master – Cursa, 2025
- JIRA Project Management – Great Learning, 2024
- PRINCE2 Certification – Alison, 2024
- Data Analytics for Beginners – Cursa, 2024
- Top Intern Recognition, IT Master – For initiative and impact during in-service project (Call Management System), 2024
Project work
CMS Schemes Bridge System (Fluid Intellect)
Led Agile team delivering a modular CMS system. Gathered requirements, created detailed user stories, and facilitated backlog refinement. Tracked tasks with JIRA and supported QA/UAT testing phases.
Incident Management System Automation(Service Now) – IT Master
Identified a manual service desk issue during my university in-service training and proposed an automated call management system as part of my academic project. The solution was adopted by the organization, and I collaborated with outsourced developers as a Scrum Master intern to support its implementation.
SIMRA Web-Based Tool – ICEP
Volunteered during my diploma to support development of SIMRA, a web tool for microbial risk assessment. Contributed to data analysis, testing, documentation, and issue tracking using Jira, helping improve water resource management through actionable insights and reliable system design.
Timeline
Business Analyst
Fluid Intellect
08.2024 - Current
Project Manager/Scrum Master
Fluid Intellect
07.2024 - Current
Service Desk Coordinator
ITmaster
01.2024 - 06.2024
Project Admin & Scrum Master Intern
ITmaster
06.2023 - 06.2024
Advanced Diploma - Advanced Diploma in Informatics
Tshwane University of Technology
Diploma - Advanced Diploma in Informatics
Tshwane University of Technology
Matric - Mathematics And Science
Nomsa Secondary School
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