Dimakatso Mokgwatsana
Human Resource Professional
Johannesburg
Summary
Am Human Resource Enthusiasm, am a self-starter enjoy working in different projects that enable to gain relevant experience within chosen field, passion involves working with people to make use of resources like time to achieve organizational objectives.
Bilingual Human Resources Administrator offering 6 years of progressive success in HR roles. Strong foundation of utilizing excellent communication and emotional intelligence to build strong teams and cultivate positive work cultures. Superior employee relations acumen and passion for recruiting, retaining and supporting high-quality talent to drive company growth.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Senior HR Administrator
Infosys
Johannesburg
02.2022 - Current
- Act as point of contact for all escalated HR related queries from employees and external partners
- Organize and maintain employee records in HR Shared Services hub
- Provide administrative support for full recruitment process including sending and draft regret letters
- Liaise with recruitment agencies to set up interviews, psychometric assessments and queries when requested
- Co-ordinate administration for HR projects & participate in HR audits
- Document and track human resources actions by completing forms, reports, logs, and records
- Coordinate training records and ensure management is updated with all training attendances
- Drafting standard correspondence throughout employee lifecycle such as confirmation of employment and changes to terms and conditions
- Benefit and compensation administration
- Co-ordinate all administrative and logistics related to recruitment process including conducting pre-employment checks and preparing employment offers
- Co-ordinate all training related logistics and co-ordinate and execute relevant activities for learner-ship and graduate programs
- Assisting with payroll preparation by providing relevant data, like absences, bonus, and leaves
- Process employees' requests and provide relevant information
- Co-ordinate HR projects, meetings, and training seminars
- Collaborate with recruiter to post job ads on careers pages and process incoming resumes
- Prepare Monthly HR reports for management.
- Provided orientation for new employees by providing information packets, reviewing company policies, explaining benefit programs and obtaining signatures for documents
- Prepared payroll by calculating pay, distributing checks, and maintaining payroll records
- Maintained calendars of 4 -person HR management team
- Tracked 60 employees time on spreadsheets to copy and send information to payroll for processing
- Scheduled and performed candidate interviews and drafted offer sheets and employee agreements
- Oversaw hiring, staffing, and labor law compliance
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees
HR Administrator Recruitment & Payroll
Fraser Alexander Mining, Construction & Mineral Processing
Johannesburg
06.2016 - 12.2021
- Work to align HR objectives with business strategy
- Ensure recruitments are in line with EE targets/strategy
- Keep records of meetings, hearings, and relevant constituency statistics
- Solid Understanding of relevant legislation
- Good knowledge of relevant organizational policies
- Solid knowledge of HR principles, processes, and procedures
- Good knowledge and understanding of Labour Law /Employments processes
- Scheduled and conduct interviews with candidates
- Provide shortlisted candidates to line management to interview
- On-boarding and induct successful candidate
- Assist with recruitment and all its administrative processes-advertising vacancies, screening applications and drawing up initial shortlist.
- Oversaw hiring, staffing, and labor law compliance
- Organized company-wide events designed to boost employee morale
- Prepared new hire letters, employee contracts, and corporate policies
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork
- Updated HR database with new employee information, changes in benefits, and other details
- Managed benefits enrolment by answering questions and aiding employees with login details
- Managed payroll and timekeeping to track hours and accurately pay employees
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees
- Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies
- Improved office efficiency by effectively managing internal communications and correspondence
- Assisted with writing job postings and job descriptions for boards
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations
- Collaborated with managers to identify and address employee relations issues
- Created and delivered HR training sessions to staff, managers and executives
Customer Service Executive
MTN South Africa / Tlhalefang Placements
Johannesburg
06.2015 - 05.2016
- Document all call information according to standard operating procedures
- Provide excellent service to walk-in clients face to face
- Attend to emails, faxes, complete call logs and produce call reports.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat
- Developed working relationships with internal and external customers while assisting with account management duties
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and cancelled policies
- Described product and service details to customers to provide information on benefits and advantages
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
- Answered customer telephone calls promptly to avoid on-hold wait times
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Analyze customer service trends to discover areas of opportunity and provide feedback to management
Education
BCom Honours in Human Resource Management -
MANCOSA
Johannesburg, South Africa 06.2021 - 07.2022
BCom Degree in Human Resources Management -
MANCOSA
Johannesburg, South Africa 01.2017 - 06.2022
High School Diploma -
Memezelo High School
Pretoria, South Africa 01.2001 - 01.2002
Skills
Skilled in SAP, Sage 300, ESS, Workday
undefinedContact Numbers
- 076 581 9459
- 081 530 4556
Driver License
Yes
Knowledge Skills
Microsoft Office, Good, Knowledge & experience, Sage 300 - ESS & Workday
Personal Information
- Gender: Female
- Nationality: South African
References
- Hannie Fryer, Infosys, 011 575 3607/ 083 253 4982
- Mr Siphiwe Tshabalala, Fraser Alexander, 011 929 3600 / 082 906 6429
- Patrick Feeke, MTN South Africa, 011 912 3000 / 083 209 0631
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not accident. It is hard work. Perseverance, Learning, Studying, Sacrifice and most of all Love of what you are doing or Learning to do.
None
Timeline
Senior HR Administrator
Infosys
02.2022 - Current
BCom Honours in Human Resource Management -
MANCOSA
06.2021 - 07.2022
BCom Degree in Human Resources Management -
MANCOSA
01.2017 - 06.2022
HR Administrator Recruitment & Payroll
Fraser Alexander Mining, Construction & Mineral Processing
06.2016 - 12.2021
Customer Service Executive
MTN South Africa / Tlhalefang Placements
06.2015 - 05.2016
High School Diploma -
Memezelo High School
01.2001 - 01.2002
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