Summary
Overview
Work History
Education
Skills
Timeline
Generic
Dimakatso Mnguni

Dimakatso Mnguni

Healthcare Worker
Cape Town

Summary

With a proven track record at Melomed Tokai, I excel in healthcare facility management and strategic plan development. My leadership significantly enhanced operational efficiency and patient satisfaction, showcasing my strong operational management and effective communication skills. Achievements include spearheading innovative occupancy strategies and mentoring teams towards excellence, contributing to a 20% increase in unit efficiency.

Overview

30
30
years of professional experience

Work History

Unit Manager

Melomed Tokai
10.2023 - Current
  • Assisted in development and implementation of policies, procedures, and regulations for unit operations.
  • Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
  • Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
  • Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.

Operational Manager

Nelson Mandela Children’s Hospital
02.2021 - 08.2023
  • Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
  • Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
  • Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
  • Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
  • Improved team productivity through effective communication, training, and performance evaluations.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

SK Matseke Hospital NICU

Operational Manager
07.2017 - 12.2020
  • Participated in continuous professional development to stay current with best practices in neonatal nursing.
  • Collaborated with interdisciplinary healthcare teams for optimal patient outcomes.
  • Streamlined communication among healthcare providers, resulting in more efficient coordination of care for NICU patients.
  • Participated in ongoing research initiatives to contribute to the advancement of neonatal care and evidence-based practice.
  • Engaged in ongoing professional development to remain current with latest neonatal care practices and technologies.

Unit Manager PICU

Netcare Clinton
02.2014 - 05.2017
  • Assisted in development and implementation of policies, procedures, and regulations for unit operations.
  • Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
  • Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
  • Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.

Experiential Learning

Helen Joseph Hospital
07.2013 - 01.2014
  • Coordinated field trips that provided experiential learning opportunities aligned with educational objectives.
  • Facilitated experiential learning activities that allowed participants to apply newly-acquired skills in real-life scenarios, promoting long-term success.
  • Advised and supported students in identifying and pursuing experiential learning opportunities that aligned with their career goals.
  • Organized cultural immersion activities to enhance language acquisition through experiential learning.

Teleflex

Territory Manager
01.2010 - 12.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.

Executive Pharmaceutical Sales Specialist

Abbott
02.2005 - 12.2009
  • Delivered comprehensive product presentations that highlighted unique selling points, resulting in increased interest from potential customers.
  • Provided exceptional customer service, addressing client concerns promptly and effectively resolving issues.
  • Implemented creative marketing initiatives that increased brand awareness and generated new leads within the target market.
  • Increased sales revenue by developing and implementing strategic sales plans tailored to specific pharmaceutical products.
  • Coordinated successful product launches by collaborating with marketing teams on promotional materials, messaging strategies, and event planning initiatives.
  • Attended industry conferences and networking events to establish new contacts and maintain existing relationships within the pharmaceutical sector.
  • Exceeded quarterly sales targets consistently by utilizing strong negotiation skills and in-depth product knowledge to close deals with healthcare providers.
  • Developed a deep understanding of industry trends and regulatory changes to provide accurate information to clients during sales discussions.
  • Spearheaded territory expansion efforts by researching potential new markets and presenting findings to senior leadership for consideration.

Sandton Mediclinic

Professional Nurse NICU
05.2003 - 08.2005

SN 1 NICU

King Fahd Medical Centre
04.2001 - 04.2003
  • Utilized advanced technology such as ventilators and feeding pumps to provide comprehensive care for critically ill infants.
  • Implemented comforting measures such as kangaroo care, skin-to-skin contact, and breastfeeding support to promote bonding between infants and their families.
  • Educated parents on infant care techniques, empowering them to confidently care for their newborns at home.
  • Contributed to the improvement of unit policies and protocols by participating in regular staff meetings and quality improvement initiatives.

Chief Professional Nurse

Johannesburg Hospital
01.1995 - 02.2001
  • Promoted a safe and hygienic environment through diligent infection control practices.
  • Conducted comprehensive health assessments to identify potential issues requiring intervention or further evaluation.
  • Improved patient outcomes by developing and implementing individualized care plans.
  • Maintained strict adherence to regulatory guidelines while performing nursing duties, ensuring compliance with all applicable standards.
  • Demonstrated strong clinical judgment when handling complex cases or responding to emergency situations.
  • Worked closely with physicians to develop accurate diagnoses and coordinate appropriate treatments plans.

Education

MBA - Healthcare Management

Management College of Southern Africa
2013

Neonatal Science PG Diploma - Neonatal Nursing

Pretoria University
Pretoria Gauteng
11.2000

Nursing - General, Community, Psychiatry And Midwifery

BG Alexander Nursing College
Parktown Johannesburg
01.1995

Skills

Healthcare facility management

Timeline

Unit Manager

Melomed Tokai
10.2023 - Current

Operational Manager

Nelson Mandela Children’s Hospital
02.2021 - 08.2023

SK Matseke Hospital NICU

Operational Manager
07.2017 - 12.2020

Unit Manager PICU

Netcare Clinton
02.2014 - 05.2017

Experiential Learning

Helen Joseph Hospital
07.2013 - 01.2014

Teleflex

Territory Manager
01.2010 - 12.2013

Executive Pharmaceutical Sales Specialist

Abbott
02.2005 - 12.2009

Sandton Mediclinic

Professional Nurse NICU
05.2003 - 08.2005

SN 1 NICU

King Fahd Medical Centre
04.2001 - 04.2003

Chief Professional Nurse

Johannesburg Hospital
01.1995 - 02.2001

MBA - Healthcare Management

Management College of Southern Africa

Neonatal Science PG Diploma - Neonatal Nursing

Pretoria University

Nursing - General, Community, Psychiatry And Midwifery

BG Alexander Nursing College

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