DIMAKATSO KOBE

STORE MANGER

PRETORIA

Summary

Dynamic Store Manager with a proven track record at Clicks Retailer, excelling in customer service management and team development. Enhanced operational efficiency through innovative merchandising and comprehensive staff training, resulting in improved customer satisfaction. Skilled in retail inventory management and fostering a friendly, positive environment for both customers and employees.

Overview

years of professional experience

Work History

Store Manager

Clicks Retailer

07.2013 - Current

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Assisted with hiring, training and mentoring new staff members.
Completed point of sale opening and closing procedures.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Rotated merchandise and displays to feature new products and promotions.
Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.

Education

Higher Certificate - Economic And Management Sciences

University of South Africa

Pretoria, South Africa

04.2001 -

Skills

Customer service management

Employee training

Store merchandising

Team development

Retail inventory management

Store operations

Shift scheduling

Staff management

Friendly and positive

Timeline