Dilshaad Nadine Chaka
Administrator
Boksburg
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
12
12
years of professional experience
Work History
Debt Collector
LWM Holdings
04.2025 - 08.2025
- Tracking client's new details.
- Collection arrears and vehicles.
- Work outbound calls.
- Weekly reports and updates.
- Working hand in hand with attorneys and Sheriff's.
- Conduction of repossessions for Banks.
- Making payment arrangements with clients.
Complaints Agent
ABSA - ATM
02.2014 - 08.2024
- Daily management and resolving of CCM/Incoming cases
- Journals Preparations
- Managing queries on SLA's
- Distributing CCM Aging complaints to the centre
- Tracking the centre IQA Performance
- Tracking together with the Team Leader the ATM trends(Red Room)
- Reporting on systems Downtimes
- Completing the mandatory compliance on time
- Meeting customer expectations
Fleet Management
ABSA
11.2013 - 02.2014
- Linking E - tags
- Distributions of E - tags
- Renewals of cards
- Filling Addendums
- Supported fleet management by providing timely feedback on vehicle performance, maintenance needs, and potential improvements.
Connect Zone
ABSA
04.2013 - 11.2013
- Generate Sales
- Follow the FAIS and NCA procedures
- Requests documents from clients
- Complete applications and assessing the affordability as well as conduct of accounts
- Adhering to the quality and security of calls
Education
Grade 12 - English, Afrikaans, Mathematical Literacy, Economics, Geography, Life Orientation, History
Fred Norman Secondary School
Skills
- Used Microsoft Excel
- Customer service mindset
- Documentation and reporting
- Complaint handling
- Records maintenance
- Consultative sales
- Database maintenance
References
Available Upon Request
Timeline
Debt Collector
LWM Holdings
04.2025 - 08.2025
Complaints Agent
ABSA - ATM
02.2014 - 08.2024
Fleet Management
ABSA
11.2013 - 02.2014
Connect Zone
ABSA
04.2013 - 11.2013
Grade 12 - English, Afrikaans, Mathematical Literacy, Economics, Geography, Life Orientation, History
Fred Norman Secondary School
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