Dillon Kaolin Morgan
Compliance Agent
Randburg
Summary
Compliance professional with strong foundation in regulatory adherence and risk management. Known for delivering precise compliance solutions and fostering culture of ethical behavior. Key strengths include regulatory analysis and effective team collaboration, ensuring adaptability to evolving compliance needs and reliable performance. My unique blend of experiences from risk management, compliance, marketing, contract administration, sales and assisting with projects has enabled me to possess a skill set that would be beneficial to any company.
Overview
5
5
years of professional experience
1
1
Language
Work History
Compliance Agent
Core Group
06.2024 - Current
- Performing checks and balances against all Funded Channel contracts within the iStore business.
- Responsible for risk identification and mitigation.
- Facilitate a set of daily checks against all funded channel contracts.
- Ensure risk identification and mitigation of risks.
- Ensure that compliance standards and laws are adhered to.
- Extensive involvement in Cellular Contract Compliance.
- Compliance Escalations where risks are identified.
- Customer Service and customer support.
- Store Support & Escalation of problems e.g. computer system problems at the stores.
- Work with Vodacom, MTN and Telkom to ensure payment of devices being serviced.
- Provide general administrative support, organizing files, scheduling meetings, and managing email correspondence.
Manager in Training
Core Group (iStore)
06.2023 - 05.2024
- Year-long training programme where practical experience is blended with traditional and non-traditional ways of learning.
- Involves working under high pressure and with all levels of staff, including management.
- The program Involves learning all about the Store way, leadership, managing high-performing teams and more, and on top of this it involves working with amazing brands.
- Rotation through all departments i.e. Stores, Procurement, Sales, Admin, Management, Stock-taking, Call Centre, etc.
- Experience in Buying, Tenders, and Contract administration and management in Customer Service. Creating service portfolio offerings and pricing.
- Deep understanding of values, mission, and the unique approach we take to delight our customers.
- Leadership Skills - Develop leadership qualities and learn how to motivate, manage, and lead high-performing teams.
- Product Knowledge - Acquire in-depth knowledge of cutting-edge tech products and services, and learn how to communicate their benefits effectively to suppliers and customers.
- Brand Partnerships - Collaborate with leading tech brands to gain insights into the latest innovations and trends.
- Provide general administrative support, including organizing files, scheduling meetings, and managing email correspondence.
JUNIOR MARKETING OFFICER
SIEMENS HEALTHINEERS
04.2022 - 09.2022
- Experience in Buying, Tenders, and Contract administration and management in Customer Service. Creating service portfolio offerings and pricing.
JUNIOR MARKETING PROFESSIONAL
SIEMENS HEALTHINEERS
04.2021 - 03.2022
- Experience in Buying, Tenders, and Contract administration and management in Customer Service department. Creating service portfolio offerings and pricing.
- Knowledge of ERP system (Oracle and SAP)
- Knowledge of RFQ Purchasing
- Tenders, Contract administration and management in Customer Service
- Customised calculations of service contacts for tenders, contract administration, contract renewals and new contracts.
- Build and maintain contract database and vendor directory.
- Preparation and management of customer communication.
- Customer support - Customer interaction and support, explain service terms and conditions to customers.
- Improving customer satisfaction with customer base analysis.
- Provide general administrative support, including organizing files, scheduling meetings, and managing email correspondence.
- General business learning, general office administration and ad-hoc requests.
- Assist in planning and executing marketing campaigns, delivered on time and within budget.
- Monitor and engage with social media platforms (Facebook, Instagram, LinkedIn, etc.), responding to comments, direct messages, and mentions.
- Customer base analysis and project management.
- Analysis and preparation of service contract for tender, new contracts and renewals.
- Knowledge of ERP system (Oracle and SAP)
- Knowledge of RFQ Purchasing
- Customised calculations of service contacts for tenders, contract administration, contract renewals and new contracts.
- Build and maintain contract database and vendor directory.
- Customer support - Customer interaction and support, explain service terms and conditions to customers.
- Improving customer satisfaction with customer base analysis.
- Providing administrative support to the Marketing Manager and Customer Service team members.
- Provide general administrative support, including organizing files, scheduling meetings, and managing email correspondence.
- Assist in planning and executing marketing campaigns, delivered on time and within budget.
- Monitor and engage with social media platforms (Facebook, Instagram, LinkedIn, etc.), responding to comments, direct messages, and mentions.
- Liaising with Business Administrators to make sure contracts are loaded and invoiced correctly.
- Creating and updating of filing systems, photocopying and filing of documents.
- Attendance and participation in meetings, experience in taking minutes of meetings.
- Typing and emailing of service contracts, price lists and other documents to clients.
- Resolving customer complaints and dealing with queries.
Education
BCOM HONOURS DEGREE - BUSINESS SCIENCE / MARKETING
UNIVERSITY OF WITWATERSRAND
12-2020
BCOM DEGREE - BUSINESS MANAGEMENT / MARKETING MANAGEMENT
IIE VARSITY COLLEGE
12-2019
NATIONAL SENIOR CERTIFICATE - BACHELOR PASS
MEGAMIND TUTOR CENTRE
12-2016
Skills
Sales
MS Word, Powerpoint, Excel
SAP
Oracle ERP
Papertrail
SYSPRO ERP
Magento
Automotive Market Knowledge
Competitive Environment Understanding
Interpersonal Skills
Communication Skills
Problem Solving
Analytical Skills
Numerical Skills
Attention to Detail
Compliance monitoring
Interests
GYMING
PLAYSTATION GAMING
HIKING
Timeline
Compliance Agent
Core Group
06.2024 - Current
Manager in Training
Core Group (iStore)
06.2023 - 05.2024
JUNIOR MARKETING OFFICER
SIEMENS HEALTHINEERS
04.2022 - 09.2022
JUNIOR MARKETING PROFESSIONAL
SIEMENS HEALTHINEERS
04.2021 - 03.2022
BCOM DEGREE - BUSINESS MANAGEMENT / MARKETING MANAGEMENT
IIE VARSITY COLLEGE
NATIONAL SENIOR CERTIFICATE - BACHELOR PASS
MEGAMIND TUTOR CENTRE
BCOM HONOURS DEGREE - BUSINESS SCIENCE / MARKETING
UNIVERSITY OF WITWATERSRAND
Personal Information
- ID Number: 9807225204089
- Age: 27
- Ethnicity: INDIAN
- Number of Children: NO
- Date of Birth: 22 July 1998
- Gender: Male
- Nationality: South African
- Driving License: Yes (Code EB)
- Marital Status: Single
- ID Number: 9807225204089
Knowledge And Skills
- Excellent Knowledge of Marketing / Sales
- Computer Literacy Skills & Formal MS Training
- Proficient in MS Word, PowerPoint, Excel, Outlook, Chrome, etc.
- Ability to work on various systems i.e. SAP, Oracle ERP, STASY, papertrail, SYSPRO ERP, Magento, etc.
- Keen understanding of the Automotive Market and the Competitive Environment
- Good knowledge of systems integration
- Fluent and well-spoken in English
- Good interpersonal / communication skills (verbal and written)
- Problem Solving Ability & Skills
- Analytical and Numerical skills
- Attention to Detail
- Planning and Organizational skills
- Administrative skills
- Time Management skills
- Interpersonal skills
- Ability to Cope under Pressure
- Typing and Report Writing skills
- Ability to Work independently & Part of a Team
- Project Management skills
- Highly Motivated and Committed
- Honest and Trustworthy
- Presentation skills
- Knowledge of the OHS Act and CIODA
- Knowledge of the Basic Conditions of Employment Act (BCEA)
- Knowledge of Broad-Based Black Economic Empowerment (BBBEE)
- Knowledge of the Preferential Procurement Policy Framework Act (PPPFA)
- Knowledge of the Public Finance Management Act (PFMA)
- Knowledge of the Employment Equity (EE) Act
- Unendorsed driver's license - code EB
- Own vehicle
- Strategic Thinking Ability
First Names
DILLON KAOLIN
Postal Address - Same As Residential
True
Linked In Profile
https://www.linkedin.com/in/dillon-morgan-1854b3192
Disabilities
NONE
Own Vehicle
YES
Gym, trying new places
In my current role I was also pursued by one of our companies business development managers to assist with a project called iStore Finance, whilst this was being created I assisted with operations when doing store rollouts as well as offered administrative and operational support to store consultants from the head office as well as liaising with internal and external stakeholders. We are currently optimizing the software in order to build a smooth interface and excellent customer journey.