Dillon Crozett

User and Access Management.
Creating, modifying, and deleting employee accounts, as well as managing permissions so users can safely access the company resources they need.

• Server and Infrastructure Management, installing, configuring, and updating both physical and virtual servers to ensure high uptime.
• Security and Backups, monitoring systems for vulnerabilities, applying security patches.
• Troubleshooting & Technical Support.
  High-level escalation point for IT issues that general help desk staff cannot resolve.
• Monitored system health, resolved outages, and maintained service availability.
• Administered servers, user accounts, and access controls across enterprise environments.
• Implemented backup, recovery, and disaster recovery procedures.
• Managed Active Directory, Group Policy, and network permissions.
• Configured Windows systems, patches, and security updates.
• Provisioned new software and hardware for use, following established security policies.

Information Technology Project Manager with expertise in digital transformation, IT infrastructure modernization, and strategic project delivery.

• Experienced in network design, construction, deployment, and optimization for enterprise and multi-site environments.
• Skilled in implementing and managing Ruijie/Reyee, MikroTik RouterBOARDs, Cloud Gateway Ultra, and Ubiquiti UniFi solutions.
• Proficient in deploying OmniTIK, MikroTik SXT, and NanoBeam wireless point-to-point and point-to-multipoint connectivity solutions.
• Background in network monitoring, performance optimization, and network management software implementation.
• Experienced in LAN/WAN architecture, wireless networking, fiber integration, and secure network infrastructure.
• Focused on aligning technology initiatives with business objectives to improve efficiency, reliability, and scalability.
• Committed to delivering secure, resilient, and high-performing IT environments that drive measurable business value.
• Managed change requests, issue resolution, and escalation paths to keep projects on track.
• Led cross-functional IT projects from initiation through deployment, aligning scope, schedules, and stakeholder expectations.
• Mentored project team members and promoted disciplined execution across multiple concurrent initiatives.
• Ensured timely delivery of IT projects by establishing clear goals, milestones, and deadlines.

Consultant IT Support Engineer under SLA.

The role consists of intensive and in depth consultation and systems management as well as administration.

• Assessed business requirements and translated them into practical technology solutions.
• Advised stakeholders on infrastructure, application, and workflow improvements.
• Configured software, hardware, and network environments to support operational needs.
• Resolved technical issues across systems, endpoints, and user access requests.
• Documented processes, recommendations, and implementation steps for consistent support.
• Guided end users through troubleshooting, adoption, and best-practice usage.
• Directed IT services, counseled executives and collaborated with senior management on strategic planning.

IT asset custodian responsible for the physical/logical possession, delegation, maintenance and security of IT assets throughout their lifecycle.

Key roles are as follows.

• Asset Tracking: Maintaining accurate records of inventory, location, and user assignments.
• Security & Compliance: Implementing security measures, ensuring data security during asset lifecycles, and meeting regulatory requirements.
• Lifecycle Management: Managing the receipt, storage, operation, and disposal of assets.
• Support & Maintenance: Coordinating with vendors for repairs, upgrades, and software licenses.

• Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
• Implemented technical solutions to solve customer issues and increase satisfaction.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.
• Provided training sessions for staff and students to improve their technical proficiency.
• Installed and maintained hardware and computer peripherals to store tangible components.
• Enhanced system performance for clients through proactive monitoring and troubleshooting of technical issues.
• Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
• Provide timely and effective technical support to students, parents, and teachers.
• Troubleshoot and resolve issues with applications on MS Windows and Apple devices.
• Assist with setting up and maintaining user accounts, passwords, and permissions within the school's systems.
• Executed routine maintenance activities on systems infrastructure, preventing potential downtime scenarios while minimizing impact on customers' daily operations.
• Patched software and installed new versions to eliminate security problems and protect data.
• Managed critical incidents to minimize downtime and business impact.
• Monitor and maintain software used in the learning environment.
• Administer and manage the school's Active Directory infrastructure.
• Work closely with the AIT Team and other departments to support school-wide technology initiatives.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Monitored system performance to identify potential issues.
• Researched and identified solutions to technical problems.
• Helped streamline repair processes and update procedures for support action consistency.

• Established an organized filing system that streamlined document retrieval and reduced misplaced files.
• Improved employee productivity with effective time management strategies for daily tasks.

• ZWCAD sketches, Data capturing and Data analysis

• ZWCAD sketches and Data capturing