Dillon Crozett
Support Engineer
George
Summary
Competent Support Engineer well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
13
13
years of professional experience
Work History
Support Engineer
Cyber Shield SA
08.2022 - Current
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Provided training sessions for staff and students to improve their technical proficiency.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Enhanced system performance for clients through proactive monitoring and troubleshooting of technical issues.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Provide timely and effective technical support to students, parents, and teachers.
- Troubleshoot and resolve issues with applications on MS Windows and Apple devices.
- Assist with setting up and maintaining user accounts, passwords, and permissions within the school's systems.
- Executed routine maintenance activities on systems infrastructure, preventing potential downtime scenarios while minimizing impact on customers' daily operations.
- Patched software and installed new versions to eliminate security problems and protect data.
- Managed critical incidents to minimize downtime and business impact.
- Monitor and maintain software used in the learning environment.
- Administer and manage the school's Active Directory infrastructure.
- Work closely with the AIT Team and other departments to support school-wide technology initiatives.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to identify potential issues.
- Researched and identified solutions to technical problems.
- Helped streamline repair processes and update procedures for support action consistency.
ADMINISTRATOR
LIFE KNYSNA PRIVATE HOSPITAL
6 2021 - 10.2021
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
INTERNET SOLUTIONS CONSULTANT
VODACOM KNYSNA (PJP ONDERNEEMINGS)
09.2019 - 10.2020
PERSONAL FINANCIAL ADVISER
OLD MUTUAL FINANCE
08.2018 - 09.2019
INTERN
LEW GEFFEN - SOTHEBY'S INTERNATIONAL REALTY
03.2016 - 08.2018
SALESMAN
PAINT & HARDWARE HYPER
04.2014 - 11.2015
DATA CAPTURER
RODE KNYSNA VALUATORS
11.2013 - 04.2013
- ZWCAD sketches, Data capturing and Data analysis
DATA CAPTURER
RODE KNYSNA VALUATORS
11.2011 - 12.2012
- ZWCAD sketches and Data capturing
Education
No Degree - Information Technology
Optimi College
Cape Town, South Africa 04.2001 -
Skills
IT Support
Remote Support
Technical Support
Incident Management
Debugging skills
Hardware troubleshooting
Server maintenance
Backup and recovery
Software Support
Hardware and software installation
Active Directory
Junior Server Maintenance
Vaccination (COVID-19)
RSAID, 9308155127085, Dillon, Crozett, 08/15/1993, Comirnaty, 07/22/2021, C97LFMYCNNUP, Comirnaty, 08/18/2021, VFFXYWJXCUR4, 01/06/2022
References
- Mr. Neil Beyers, ADvTech, 064 652 3044
- Mr. Nic Soo, ADvTech 078 770 5580
- Mr. Stefan Van Zyl, Data Till, 072 666 4954
- Mr. Neels C.M Muller, Rode Knysna Valuators, 083 262 3777, 044 382 5202
- Mr. Imtiaz Kadoo, Paint & Hardware Hyper, 082 805 7867, 033 342 6590
- Mrs. Sylvia Botes, Vodacom Eastern Cape Cluster Manager, 082 994 2675
- Mrs. Heleen Muller, Life Knysna Private Hospital, 073 273 5448, 044 384 1272
- Mr. Nevil Vlok, Life Knysna Private Hospital Manager, 044 384 1272
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Xhosa
Beginner (A1)
Arabic
Beginner (A1)
Software
Azure
Microsoft Defender
Aruba
Microsoft Entra
O365
IVMS
Adobe
Operating Systems
- MS DOS
- Linux
- Windows XP - Windows 10
- Apple OS
- Mac OS
Timeline
Support Engineer
Cyber Shield SA
08.2022 - Current
INTERNET SOLUTIONS CONSULTANT
VODACOM KNYSNA (PJP ONDERNEEMINGS)
09.2019 - 10.2020
PERSONAL FINANCIAL ADVISER
OLD MUTUAL FINANCE
08.2018 - 09.2019
INTERN
LEW GEFFEN - SOTHEBY'S INTERNATIONAL REALTY
03.2016 - 08.2018
SALESMAN
PAINT & HARDWARE HYPER
04.2014 - 11.2015
DATA CAPTURER
RODE KNYSNA VALUATORS
11.2013 - 04.2013
DATA CAPTURER
RODE KNYSNA VALUATORS
11.2011 - 12.2012
No Degree - Information Technology
Optimi College
04.2001 -
ADMINISTRATOR
LIFE KNYSNA PRIVATE HOSPITAL
6 2021 - 10.2021
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