Summary
Overview
Work History
Education
Skills
Timeline
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Dillon Coetzer

Ladysmith

Summary

With over a decade of hands-on experience in IT, currently leading the team at Ladysmith Wireless Solutions, I bring a robust blend of technical and leadership skills to the table. My role as Owner at Dillon's Computers has sharpened my expertise in hardware and network support, allowing me to empower businesses with reliable tech solutions. Committed to bridging technology gaps, my core competencies lie in help desk support, desktop support, printers, VOIP and overall hardware proficiency.

Overview

17
17
years of professional experience

Work History

Technical Manager

Ladysmith Wireless Solutions
08.2017 - Current
  • Managed technical staff operations
  • Maintain business relationships between customers and suppliers
  • Maintain and troubleshoot internal systems
  • Assist customers telephonically, via email and via WhatsApp
  • Oversaw staff training

IT Consultant

Self-Empolyed
11.2014 - 07.2017
  • Provided computer and network support to multiple customers
  • Sell, install and troubleshoot IT hardware and software.
  • Computer maintenance and repair.

IT Educator

Monument Primary School
01.2011 - 10.2013
  • Was responsible for computer maintenance, network infrastructure and wireless network operation.
  • Educate learners in basics of computer and Microsoft Office

IT Consultant

Mike Anderson Electrical
01.2009 - 12.2011
  • Responsible for computer, serer and network maintenance for contract customers.
  • Installation and maintenance of wireless network equipment including CPE units and backbone network.
  • Provide telephonic support, sales and invoicing.

Education

Certified Routing Engineer

Mikrotik
International
02-2019

A+

Comptia
International

Yeastar Certified Cloud Associate
08-2024

Mikrotik Certified Network Associate

Mikrotik
International
03-2024

Certified Routing Engineer

Mikrotik
02-2019

Ubiquiti Broadband Wireless Admin
08-2017

Ubiquiti Broadband Wireless Specialist
08-2017

Ubiquiti Enterprise Wireless Admin
08-2017

Skills

  • Technical support and troubleshooting
  • Windows Server and Desktop Support
  • End user support
  • VoIP Setup, maintenance and troubleshooting
  • IT systems support
  • Office 365
  • Pastel Desktop and Server setup and troubleshooting
  • Networking setup and troubleshooting
  • Wireless networking (Ubiquiti experience)
  • Excellent communication skills
  • Training computer concepts
  • Firewall setup (Mikrotik experience)

Timeline

Technical Manager

Ladysmith Wireless Solutions
08.2017 - Current

IT Consultant

Self-Empolyed
11.2014 - 07.2017

IT Educator

Monument Primary School
01.2011 - 10.2013

IT Consultant

Mike Anderson Electrical
01.2009 - 12.2011

Certified Routing Engineer

Mikrotik

A+

Comptia

Yeastar Certified Cloud Associate

Mikrotik Certified Network Associate

Mikrotik

Certified Routing Engineer

Mikrotik

Ubiquiti Broadband Wireless Admin

Ubiquiti Broadband Wireless Specialist

Ubiquiti Enterprise Wireless Admin

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Dillon Coetzer