DIKLEDI MONGALO
Credit Coach
CAPE TOWN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Credit Coach
Sanlam Credit Colutions
5 2022 - Current
- Educating existing and potential clients about financial and credit wellness to encourage improved credit behavior by assessing and explaining their credit profiles.
- Analyze 50 clients' current financial status per day and give insights on areas of improvement while aligning products to help reach their financial goal.
- Obtained several awards ranging from management rising star award, within my first month of employment, values ambassador award, as well as most valuable team member award.
Director and Chairperson
Bokamoso Ba Thari Entsho Foundation
05.2020 - Current
- Pioneering youth development programs that empower youth residing in farm worker communities with relevant information needed to be able to make beneficial career choices post high school.
- Putting together information workshops that empower 40 community members to seek better opportunities.
- Running higher education application programs for matriculant students in liaison with two local farm schools.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
Crew Member
McDonald's Eikestad
02.2020 - 10.2020
- Covid-19 Screening
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Student Ambassador
Stellenbosch University
2 2020 - 02.2020
- Interacted with university and over 60 prospective students and their parents during tours and student visit days, answering questions, and providing insight.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
Education
BA HONOURS PSYCHOLOGY - Clinical Psychology
UNIVERSITY OF SOUTH AFRICA
Cape Town, South Africa 02.2022 - Current
GRADUATE PROGRAM -
FREDERICK VAN ZYL SLABBERT GRADUATE PROGRAM
Stellenbosch, South Africa 09.2020 - 05.2020
BSC HUMAN LIFE SCIENCES -
STELLENBOSCH UNIVERSITY
Stellenbosch, South Africa 04.2020 - 05.2020
BASIC ISIXHOSA SHORT COURSE -
STELLENBOSCH UNIVERSITY
Stellenboch 09.2018 - 05.2018
SCIMATHUS BRIDGING COURSE -
STELLENBOSCH UNIVERSITY
Stellenbosch, South Africa 12.2015 - 05.2015
NATIONAL SENIOR CERTIFICATE -
CAPRICORN HIGH SCHOOL
Polokwane, South Africa 12.2014 - 05.2014
Skills
Microsoft Office
Critical thinking
Meeting Deadline
Multilingual-English (highly proficient); Afrikaans (Basic); Sepedi (highly proficient); Setswana (proficient); Sesotho (proficient); IsiXhosa (Basic)
Collaborative
Leadership
Organizational skills
Customer service
Product alignment
Shift Management
Activities
THE WAITING ROOM PROJECT- VOLUNTEER, STELLENBOSCH UNIVERSITY CLINICAL PSYCHOLOGY HONOURS CLASS OF 2018
References
- ZUKISANI WAYIZA, STORE MANAGER, MCDONALD'S EIKESTAD, 0826658155
- MICHELLE SWART, MARKETING AND MEDIA MANAGER, STELLENBOSCH UNIVERSITY, INFO@SUN.AC.ZA, 0218099111
- MOTLATJO RADEEN MONGALO, FOUNDER AND CEO, BOKAMOSO BA THARI ENTSHO FOUNDATION, MO.MONGALO@HEINEKEN.COM, 0769823979
- PROFFESSOR L KRUGER, CLINICAL PSYCHOLOGIST AND LECTURER, STELLENBOSCH UNIVERSITY, LKRUG@SUN.AC.ZA
- SIPHOSETHU GONIWE, TEAM LEADER, SANLAM CREDIT SOLUTIONS, 0781074321
Timeline
BA HONOURS PSYCHOLOGY - Clinical Psychology
UNIVERSITY OF SOUTH AFRICA
02.2022 - Current
GRADUATE PROGRAM -
FREDERICK VAN ZYL SLABBERT GRADUATE PROGRAM
09.2020 - 05.2020
Director and Chairperson
Bokamoso Ba Thari Entsho Foundation
05.2020 - Current
BSC HUMAN LIFE SCIENCES -
STELLENBOSCH UNIVERSITY
04.2020 - 05.2020
Crew Member
McDonald's Eikestad
02.2020 - 10.2020
BASIC ISIXHOSA SHORT COURSE -
STELLENBOSCH UNIVERSITY
09.2018 - 05.2018
SCIMATHUS BRIDGING COURSE -
STELLENBOSCH UNIVERSITY
12.2015 - 05.2015
NATIONAL SENIOR CERTIFICATE -
CAPRICORN HIGH SCHOOL
12.2014 - 05.2014
Credit Coach
Sanlam Credit Colutions
5 2022 - Current
Student Ambassador
Stellenbosch University
2 2020 - 02.2020