Summary
Overview
Work History
Education
Skills
Timeline
Generic
Diketso Setshedi

Diketso Setshedi

Diketso
639 Block X Mabopane

Summary

Dynamic Administrative Professional with extensive experience at Old Mutual and a proven track record in office administration and customer service. Skilled in Microsoft Excel and adept at enhancing operational efficiency through proactive support and effective time management. Committed to fostering positive relationships and driving organizational success.

Overview

2027
2027
years of professional experience

Work History

Administrative Assistant

TUT Soshanguve

Administrative Assistant

Avbob

Financial Administrator

Old Mutual

Front Desk Coordinator

Sorbet The Club
2019 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.

Help Desk Support Coordinator

ABB South Africa
01.2009 - 10.2015
  • Conducted periodic reviews of help desk support processes, adapting and updating as needed to accommodate changing technology and user needs.
  • Reduced downtime with proactive system monitoring and maintenance tasks.
  • Liaised between IT department and other organizational units for seamless cross-functional collaboration on projects requiring technical expertise.
  • Provided remote support for off-site employees, maintaining productivity levels across the organization.

Education

Graduate Certificate -

Business Administration Hunan Resources Module
Academy Of Learning
11-2004

Skills

Office administration

Administrative support

Data entry

Computer skills

Filing

Microsoft Excel

Microsoft Word

Clerical support

Customer service

Time management

Timeline

Help Desk Support Coordinator

ABB South Africa
01.2009 - 10.2015

Administrative Assistant

TUT Soshanguve

Administrative Assistant

Avbob

Financial Administrator

Old Mutual

Front Desk Coordinator

Sorbet The Club
2019 - Current

Graduate Certificate -

Business Administration Hunan Resources Module
Diketso SetshediDiketso