Dikeledi Mante Mokabane
Systems Analyst
The Orchards, Pretoria
Summary
Financial Systems Analyst supporting enterprise financial applications within Oracle Financials, using BMC Helix ITSM to review and solve logged incidents and, controlling access administration. Lead incident resolution, functional testing for Accounts Payables tax configurations, and SDLC validation to keep systems stable, compliant, and available. Maintains documentation, test evidence, and operational procedures that support audit readiness and accurate change delivery.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Financial Systems Analyst
MasterCard
11.2025 - Current
- Managed 10-15 critical incidents per shift in BMC Helix ITSM, restoring service within agreed support levels.
- Provided end-to-end support for complex financial systems, improving availability, performance, and user experience.
- Led incident investigations, performed root cause analysis, and recommended fixes for enterprise financial applications.
- Administered Oracle user access, security roles, and system configurations in line with internal governance and quality standards.
- Validated Accounts Payable tax configurations through functional testing, protecting ERP logic and automated tax calculation accuracy.
- Collaborated with developers and business stakeholders across the SDLC, gathered requirements, maintained documentation, and supported system enhancements.
Systems Analyst
FlySafair
12.2023 - 10.2025
- Resolved 10-15 application issues per sprint while supporting business-critical systems and user queries.
- Gathered and documented business and functional requirements from stakeholders to shape system changes and new features.
- Facilitated workshops and stakeholder sessions to align technical teams with business needs and implementation expectations.
- Supported implementation, UAT, and final testing for allocated development fixes before user sign-off.
- Performed root cause analysis on recurring application issues and applied incident, problem, and change management practices.
- Managed weekly AIMS patches, tracked incidents in Zendesk and JIRA, and coordinated project tasks in Confluence and ASANA.
ICT Support Technician
SANRAL
02.2023 - 12.2023
- Installed and configured computer hardware, software, and Windows updates to keep endpoints current and usable.
- Troubleshot computer systems and logged root causes for recurring issues across servers, storage, and user devices.
- Monitored patches, antivirus, and system updates monthly across the organization to maintain reliable workstation and server performance.
- Maintained the ICT asset register, supported quarterly asset verification, and coordinated storage and rotation activities.
- Tracked intranet and internet availability during daily connectivity checks and escalated issues affecting access across the environment.
Problem Analyst
Discovery
02.2021 - 01.2022
- Investigate incidents and problems with technical teams to determine root cause and support corrective action.
- Analyze incident trends and recurring patterns to identify underlying issues across related events.
- Coordinate with external and technical teams to escalate critical issues, implement fixes, and deliver workarounds.
- Maintain clear documentation of investigations, actions, and status updates for the Problem Analyst Manager and affected stakeholders.
- Support post-incident reviews and problem management process improvements by tracking lessons learned and process gaps.
Graduate Trainee
SAP (Young Professional Program)
07.2020 - 09.2020
- Studied SAP Internal Sales Overview to understand core sales workflows and their place in the broader SAP environment.
- Reviewed S4H00 and S4HANA 1909 materials to strengthen understanding of business process integration and platform architecture.
- Expanded knowledge of SAP Cloud Analytics through SAC01, supporting reporting and analysis fundamentals.
- Developed professional communication and teamwork skills through the program’s soft-skills training.
Support Engineer Intern
Adapt IT Group
07.2019 - 06.2020
- Used SQL to extract data and perform trend analysis across database server outputs.
- Checked data completeness, accuracy, and timeliness to maintain reliable ETL records.
- Built Power BI reports to analyze data trends and surface useful operational insights.
- Created and maintained Excel reports from database data for recurring stakeholder review.
- Supported daily ETL workflows by keeping monitoring, extraction, and reporting activities aligned.
Education
Bachelor of Technology - Information Technology (IT Business Applications)
Vaal University of Technology
National Diploma - Information Technology (IT Business Applications)
Vaal University of Technology
Grade 12 - undefined
St Mark’s Comprehensive College
01-2011
Skills
Technical troubleshooting
Software and hardware support
Network administration
Application & system support
Business & system requirement gathering
Incident management
Root cause analysis
Application monitoring
Change management
Service level support
Functional specification writing
Stakeholder workshop facilitation
System documentation
Access control administration
Functional testing
Certification
SAP Certified Application Associate – SAP Analytics Cloud Certificate, SAP (Young Professional Program)
Timeline
Financial Systems Analyst
MasterCard
11.2025 - Current
Systems Analyst
FlySafair
12.2023 - 10.2025
ICT Support Technician
SANRAL
02.2023 - 12.2023
Problem Analyst
Discovery
02.2021 - 01.2022
Graduate Trainee
SAP (Young Professional Program)
07.2020 - 09.2020
Support Engineer Intern
Adapt IT Group
07.2019 - 06.2020
Grade 12 - undefined
St Mark’s Comprehensive College
National Diploma - Information Technology (IT Business Applications)
Vaal University of Technology
Bachelor of Technology - Information Technology (IT Business Applications)
Vaal University of Technology