Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dikeledi Tsotetsi

Business Analyst
AandeWijnlanden

Summary

Banking professional with over 18 years’ experience across retail and business banking, starting as a Service Consultant and progressing to Assistant Branch Manager, Branch Manager, and Relationship Banker in Business Banking. Currently working as a Business Analyst for Live Better Rewards, bridging business and technology to deliver customer-centric digital solutions. Strong background in client engagement, credit and risk management, and operational leadership, with a proven track record of delivering value across multiple areas of banking.


Overview

19
19
years of professional experience
2
2
Certifications

Work History

Business Analyst

Capitec Bank
09.2023 - Current
  • Collaborate with stakeholders to create functional specifications for technology solutions addressing both project and business needs related to the bank's products.
  • Research business challenges and opportunities to evaluate and improve software/applications.
  • Facilitate Agile ceremonies such as planning, stand-ups, reviews, and retrospectives.
  • Ensure team alignment with Agile practices and resolve obstacles to progress.
  • Encourage team collaboration and continuous learning.
  • Track team performance and support ongoing development.

Relationship Banker

Capitec Business
10.2021 - 08.2023
  • Client Onboarding
  • Portfolio Management
  • Credit & Risk Management
  • Cross-Selling Banking Products
  • Acquiring New Business
  • Supporting Relationship Centre scalability
  • Client Experience

Branch Manager

Capitec Bank
05.2013 - 09.2021
  • Oversee branch operational and growth objectives to optimise profitability
  • Maintain the Capitec Bank client service experience
  • Promote a performance and service-focused culture in the branch
  • Support and guide team members
  • Develop and execute marketing plans
  • Manage arrears and sales processes
  • Administer branch administrative processes

Assistant Branch Manager

Capitec Bank
03.2010 - 04.2013
  • Assisting the Branch Manager with branch operations, maintaining client service standards, and coordinating marketing and sales activities, including:
  • Process and procedural oversight (such as J2e and branch procedure audits)
  • Client service management
  • Onboarding new employees
  • Providing guidance to staff and assuming responsibility for branch operations when the Branch Manager is unavailable.

Service Consultant

Capitec Bank
03.2007 - 02.2010
  • Assisted clients by addressing queries and facilitating customer interactions.
  • Met sales targets through cross-selling banking products.
  • Participated in arrears management efforts, including negotiating repayment plans and reducing delinquent accounts.
  • Adhered to compliance and discipline guidelines, resulting in no audit findings during tenure.
  • Worked with team members to support branch performance and meet operational targets.

Education

Bachelor of Commerce - Informatics

University of South Africa
Pretoria, South Africa
04.2001 -

National Senior Certificate -

Mampoi High School
11.1997

Skills

  • Analytical thinking

  • Business process improvement

  • Data analysis expertise

  • Effective communication and collaboration

  • Proficient in negotiation strategies

  • Project planning and organization

  • Requirements gathering

  • Problem-solving

Certification

Business Analysis School Level 1

Timeline

Business Analysis School Level 2

02-2024

Business Analyst

Capitec Bank
09.2023 - Current

Business Analysis School Level 1

08-2023

Relationship Banker

Capitec Business
10.2021 - 08.2023

Branch Manager

Capitec Bank
05.2013 - 09.2021

Assistant Branch Manager

Capitec Bank
03.2010 - 04.2013

Service Consultant

Capitec Bank
03.2007 - 02.2010

Bachelor of Commerce - Informatics

University of South Africa
04.2001 -

National Senior Certificate -

Mampoi High School

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Dikeledi TsotetsiBusiness Analyst