DIKELEDI SILIA MEKWA
Garankuwa
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
26
26
years of professional experience
4
4
Languages
Work History
Administrative Assistant
Ambassador Duty Free
12.2009 - 03.2025
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
- Resolved customer problems and complaints.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
Dispatcher Office Assistant
Kinghorn Brushware
07.1999 - 11.2009
- Handled complaints and inquiries from public to resolve or report to proper department.
- Reduced response times for urgent deliveries by closely monitoring driver locations and adjusting routes accordingly.
- Improved warehouse efficiency by accurately receiving, processing, and organizing incoming shipments.
Education
Social Science -
L.G.Holole High School
01.1993
Diploma - Financial Management
Pretoria Technical
01.2008
Skills
Office administration
References
Andronika, Mfolo, Ambassador Duty free, andronika@dutyfree.co.za, 0123424406, Human resources
Timeline
Administrative Assistant
Ambassador Duty Free
12.2009 - 03.2025
Dispatcher Office Assistant
Kinghorn Brushware
07.1999 - 11.2009
Diploma - Financial Management
Pretoria Technical
Social Science -
L.G.Holole High School
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