Dikeledi Shubane
Front Admin Manager
Springs
Summary
Dynamic Front Office Manager with a proven track record at Shoprite Checkers, adept in financial management and staff training programs. Excelled in resolving customer complaints, enhancing team performance, and ensuring precise financial transactions. Skilled in both documentation control and effective communication, significantly contributing to business growth and operational efficiency.
Overview
15
15
years of professional experience
Work History
Front Office Manager
Shoprite Checkers
11.2009 - 07.2024
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Education
Grade 12 -
Hulwazi Secondary School
Gauteng South Africa 2004
Skills
Documentation and control
Proficient in Software
Credit and collections
Oral and writing communication
Business administration
Budgeting
Financial Management
Creative merchandising
Policy and procedure modification
Staff Management
Payroll and budgeting
Inquiry response
Issue handling
Timeline
Front Office Manager
Shoprite Checkers
11.2009 - 07.2024
Grade 12 -
Hulwazi Secondary School