Dikeledi Freddah Mahlaule
Mamelodi
Summary
Adaptable professional with extensive experience in customer service, financial advising, and office administration. Proven track record of managing high volumes of client interactions and effectively resolving queries through phone and email communication. Strong skills in conflict resolution and problem-solving, consistently maintaining composure in high-pressure situations. Background in financial services and technical support enhances ability to deliver exceptional customer satisfaction.
Overview
5
5
years of professional experience
Work History
Cashier
Jubilee SUPER SPAR
Pretoria
09.2022 - 03.2024
- Processed transactions, including sales, returns, and exchanges with precision.
- Responded promptly to customer inquiries regarding products, prices, and services.
- Maintained clean and organized checkout area to enhance customer experience.
- Suggested related products and promotions through effective upselling and cross-selling techniques.
- Managed cash and credit card transactions accurately to ensure financial integrity.
- Operated cash register or POS system for payment processing with cash, check, and credit card.
- Provided exceptional customer service while promoting loyalty programs to boost sales potential.
- Trained and mentored new cashiers to develop a skilled and efficient team.
Financial Advisor
metropolitan
Mafikeng
05.2021 - 05.2022
- Delivered personalized financial recommendations to meet customer needs and goals.
- Assisted customers with financial transactions and account management tasks.
- Built strong customer relationships to enhance service delivery.
- Advised customers on diverse financial products including banking, investments, and insurance.
Staff Development Facilitator
Small Enterprise Foundation (SEF)
Mafikeng
05.2019 - 02.2021
- Educated women entrepreneurs on financial literacy, budgeting, and money management.
- Guided clients in comprehending credit systems, interest rates, and loan terms.
- Developed comprehensive business plans with precise financial projections.
- Facilitated training sessions on cash flow management and cost control strategies.
- Identified funding sources, including grants and microloans, for viable projects.
- Assisted clients in preparing loan applications and necessary financial documentation.
- Established relationships with financial institutions to improve access for women-owned businesses.
- Organized workshops to promote confidence in financial decision-making.
Education
National N5 - Electrical Engineering, Industrial Electronics, Mathematics, Power Machines, Electotechnics
Tshwane North College FET
01.2017
Grade 12 - Mathematics, Physical Science, Geography, Life Science
Nchaupe High School
01.2012
Skills
- Computer and digital skills
- Electronic payment processing
- Sales strategies
- Customer relationship management
- Leadership and facilitation
- Time management
- Effective communication
Area Of Residence
19 Dikgole Ave, Ext 22, Mamelodi, Gauteng, 0122
Type Of Position Applying For
Permanent/Contract
References
- M Maphiri, Small Enterprise Foundation, Manager, 060 640 7666
- Ms. L. Mlangeni, Jubilee SUPER SPAR, Supervisor, 076 355 2206
- Ms Tebogo, Metropolitan, Supervisor, 083 433 5337
Timeline
Cashier
Jubilee SUPER SPAR
09.2022 - 03.2024
Financial Advisor
metropolitan
05.2021 - 05.2022
Staff Development Facilitator
Small Enterprise Foundation (SEF)
05.2019 - 02.2021
National N5 - Electrical Engineering, Industrial Electronics, Mathematics, Power Machines, Electotechnics
Tshwane North College FET
Grade 12 - Mathematics, Physical Science, Geography, Life Science
Nchaupe High School
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