DIKARABO W NYATHI
HouseKeeper
Summary
Hardworking and detail-oriented Housekeeper with 11 years of experience delivering high-quality cleaning and sanitation services in both residential and hospitality environments. Skilled in deep cleaning, clutter management, dusting, vacuuming, and maintaining spotless bathrooms, floors, and walls. Known for maintaining high hygiene standards and ensuring client satisfaction through consistency and attention to detail.
Overview
4
4
Certifications
Work History
Housekeeper- Trainee Supervisor
The Holiday Inn
2023 - 2025
- Assisted the Senior Housekeepers in coordinating daily cleaning schedules and task assignments for housekeeping staff.
- Conducted routine inspections to ensure cleanliness met company and health standards.
- Trained and mentored new staff on correct cleaning procedures, use of equipment, and safety protocols.
- Supported implementation of eco-friendly and cost-effective cleaning practices.
- Helped manage inventory of cleaning supplies and ensured timely restocking.
- Acted as liaison between housekeeping staff and management, reporting issues and feedback.
- Participated in leadership development training focused on supervision, conflict resolution, and customer service excellence.
Housekeeper- Bedroom Hand
The Holiday Inn
2014 - 2023
- Performed daily cleaning of guest bedrooms, bathrooms, and public areas in accordance with hotel standards.
- Changed bed linens, made beds, dusted furniture, vacuumed carpets, and replenished room amenities.
- Reported any maintenance issues, damaged items, or lost and found items to the appropriate departments.
- Maintained a high level of hygiene, infection control, and cleanliness in all assigned areas.
- Ensured cleaning equipment was used and stored correctly and reported any malfunctions.
- Provided excellent customer service by responding to guest requests promptly and professionally.
- Followed safety and sanitation policies to ensure a safe environment for both guests and staff.
Education
O'LEVEL - Ndebele, English, History
Foundation College
01-2001
Skills
- Deep cleaning and sanitizing
- Use of cleaning equipment
- Laundry and ironing
- Inventory management
- Waste Disposal
- Room Preparation
- Time management
- Basic Maintenance Reporting
- Teamwork
- Discretion and trustworthiness
- Reliability and punctuality
- Physical Stamina
Certification
IHG Way of Clean 5-S Cleaning Program
Career Objective
Motivated and dedicated individual seeking a position as a Housekeeper or Cleaning Supervisor, where I can apply my extensive cleaning knowledge, leadership abilities, and organizational skills to maintain a clean, safe, and welcoming environment.
Timeline
IHG Way of Clean 5-S Cleaning Program
03-2025
IHG Way of Clean 5-S Cleaning Program for Non-Housekeeping Colleagues
03-2025
True Hospitality Handling Skills
08-2024
IHG Problem Handling
08-2024
Housekeeper- Trainee Supervisor
The Holiday Inn
2023 - 2025
Housekeeper- Bedroom Hand
The Holiday Inn
2014 - 2023
O'LEVEL - Ndebele, English, History
Foundation College
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