Dignity Paradza
Learning And Development Specialist
Cape Town,South Africa
Summary
Experienced Training Specialist with 7-year record of success in branches, digital and systems instruction. Focused on maximizing employee performance, team productivity and quality assurance with effective training programs. Looking to leverage the 7 years in retail and remittance to take on a dynamic role.
Overview
9
9
years of professional experience
13
13
years of post-secondary education
Work History
Learning and Development Specialist
Mukuru
Cape Town, Western Cape Province
12.2021 - Current
- Developed and implemented updating training programs for employees in various branches across Africa.
- Trained and mentor new personnel hired to fulfill various roles.
- Developed lesson plans, instructional materials and written practice tests for Ethics, Honesty and Conflict of Interest and Steps to selling training courses.
- Created and oversaw branch management training programs for operations.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
- Liaised between executives and entry-level workers, facilitating smooth communication.
- Wrote training manuals for branch employees and according to strict company guidelines and branch protocols.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Conducted research, gathered information from multiple sources and presented results.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Created plans and communicated deadlines to complete projects on time.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Trained and mentored new branch personnel hired to fulfill various roles
- Liaised between executives and entry-level workers, facilitating smooth communication
- Developed and implemented Ethics module to help update training programs for 300 employees
Training Facilitator
Cash Crusaders
Cape Town, Western Cape Province
09.2015 - 12.2021
- Collected data on program efficacy through data analysis and implemented solutions for improvement.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Gathered data about course success and participant experiences to help with future course planning.
- Monitored field trips and special events to maintain safety and increase attendee retention.
- Taught more than 120 classes or workshops per year.
- Gathered feedback from team and department leaders to devise new training materials targeted on current needs.
- Administered assessments before, during and after courses.
- Documented class attendance and participation and provided feedback to management.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Identified areas in need of improvement and implemented solutions.
- Coordinated travel arrangements for trainers.
- Worked with central management to identify, plan, align and address training needs.
- Liaised between trainers and course participants.
- Compiled training handbook and related course materials.
- Created reports and provided administrative support of training systems and databases such as Oracle, Relias and SharePoint.
- Provided assistance for delivery of training courses by scheduling virtual meeting rooms and managing team calendars.
- Assisted with support functions such as budgeting and technology coordination.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
Lecturer of Business Administration (Part-time)
Cape Peninusla University of Technology
Cape Town, Western Cape Province
01.2018 - 12.2019
- Provided letters of recommendation and other referrals to students pursuing further programs or employment.
- Developed easy and open rapport with students to encourage engagement and academic progress.
- Performed various general administrative tasks such as filing, recordkeeping and taking phone messages.
- Initiated and facilitated classroom discussions.
- Dispersed, collected and graded assignments to give detailed feedback.
- Participated in weekly faculty meetings and contributed to curriculum review.
- Prepared and organized different teaching aids for use in classroom.
- Supported positive image of university by being responsive and promptly responding to requests and inquiries.
- Provided constructive and timely feedback to students to advise on areas of concern and suggest improvements.
- Met with students during and after office hours to address concerns and offer feedback.
- Reviewed teaching activities and identified and implemented strategies to improve student learning outcomes.
- Conducted individual research projects to actively contribute to institution's research work.
- Participated and led committee meetings to remain aware of developments in subject.
- Selected and designed lesson plans and curriculum to meet academic objectives.
- Mentored undergraduate and graduate students in effective next-steps for education and career preparedness.
- Arranged syllabus, developed schedule and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
- Implemented instructional technologies in course delivery to engage and educate students.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Delivered lectures at appropriate pace and pronunciation for optimal audience comprehension by non-native English-speaking students.
- Designed and distributed lecture handouts to round out material and increase student understanding.
- Utilized distance learning technology to instruct students remotely.
- Used PowerPoint and Google Classroom technology to give presentations to student classrooms.
Education
Ph.D. - Informatics And Design
Cape Peninsula University of Technology
Cape Town 01.2016 - Current
Master of Science - Retail Management
Cape Peninsula University of Technology
Cape Town 01.2013 - 12.2015
Bachelor of Science - Retail Business Management
Cape Peninsula University of Technology
Cape Town 01.2009 - 12.2012
Skills
Project implementation
undefinedTimeline
Learning and Development Specialist
Mukuru
12.2021 - Current
Lecturer of Business Administration (Part-time)
Cape Peninusla University of Technology
01.2018 - 12.2019
Ph.D. - Informatics And Design
Cape Peninsula University of Technology
01.2016 - Current
Training Facilitator
Cash Crusaders
09.2015 - 12.2021
Master of Science - Retail Management
Cape Peninsula University of Technology
01.2013 - 12.2015
Bachelor of Science - Retail Business Management
Cape Peninsula University of Technology
01.2009 - 12.2012
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