Dieuvi Matembera
IT Consultant & Business Analyst
Kempton Park,GP
Summary
IT Consultant & Analyst coordinating client onboarding, technical support triage, client relationship building, and product feedback loops for fast-moving accounts. Manages software and access issues, improves system reliability through maintenance and corrective action, and advises stakeholders on technology investments tied to ROI. Supports an investor account with $4 million under management while maintaining clear records and service notes.
Overview
2
2
Languages
3
3
Certifications
Skills
IT service management
System implementation
Infrastructure management
Data visualization
Technical support triage
Stakeholder analysis
Solution evaluation
Gap analysis
Business process improvement
Process mapping
Knowledge base management
Change management
Service level management
Dashboard reporting
Service level agreement management
AI trading
FX trading
SUBJECT KNOWLEDGE
- IT & System Management
Knowledge of IT service management, system implementation, infrastructure management, troubleshooting, and technology optimization.
- Business & Process Analysis
Experienced in analyzing business processes, identifying operational inefficiencies, and recommending improvements that support business objectives.
- Financial & Trading Operations
Knowledge of trading technology, client account operations, financial analysis, market analysis, risk management, and AI-driven trading environments.
- CRM & Customer Operations
Knowledge of CRM systems, customer support workflows, client onboarding, ticket resolution, and customer relationship management.
- IT Risk & Operational Risk
Knowledge of identifying, assessing, and mitigating operational and technology-related risks while maintaining process accuracy and compliance.
- Data & Performance Analysis
Knowledge of data analysis, performance monitoring, data visualization, and using insights to support operational and strategic decision-making.
- Digital Transformation
Understanding of how technology, automation, and AI can improve operational efficiency, customer experience, and business processes.
Certification
Certificate in Information Technology in Support Services (02/2019 - 02/2020)
Interests
Business Strategy & Processes, Continuous Learning, Finance, Investment funds, AI trading, Data & Problem-Solving