Dieuvi Matembera
IT Technical Advisor & Business Analyst
Kempton Park
Summary
Results-driven technology advisor with a robust background in IT strategy, systems integration, and asset management. Adept at leveraging data analysis to facilitate informed decision-making. Exceptional interpersonal and problem-solving skills enhance success in fast-paced environments, ensuring efficient project completion while maintaining high standards. A strong commitment to fostering innovation and continuous improvement supports business growth and operational excellence. Detail-oriented with a passion for solving complex challenges, consistently striving to deliver impactful solutions.
Overview
2
2
Languages
3
3
Certifications
5
5
years of professional experience
Work History
Technical Advisor & Analyst
Korvato AI
10.2023 - Current
- AI Trading Support & Client Onboarding
- IT Support Ticket Resolution Workflow
- CRM & Customer Operations Optimization
- Oversee an investor pool account with our $4 million under management.
- Collaborated with engineering teams to refine product features based on user feedback.
- Technical Troubleshooting Case Studies
- Optimized processes through the application of data analysis and AI technologies.
- Evaluated emerging technologies to recommend strategic investments for clients.
- Advised stakeholders on the strategic alignment of technology investments with organizational objectives, maximizing ROI.
- Developed comprehensive training materials to facilitate smooth transitions during technology rollouts for clients.
- Increased overall system reliability with regular maintenance and updates, reducing downtime for clients.
- AI & Trading Technology Experience
- CRM & Support Platforms
- Analyzed troubleshooting reports to identify recurring issues and implement corrective actions.
- Provided technical support for software issues, enhancing user experience and satisfaction.
- Managed over 50 customer calls and emails per day
IT Technical Support Specialist
Merchants SA BPO (Instacart) & (Verizon)
10.2021 - 09.2023
- Telecommunication & E-commerce
- Provided technical support for customer inquiries, ensuring efficient resolution of issues.
- Analyzed system performance metrics to identify areas for improvement in service delivery.
- Implemented best practices for troubleshooting, increasing accuracy in issue resolution by team members.
- Served as primary point of contact for triaging technical issues.
- Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
- Collaborated closely with cross-functional teams, ensuring optimal integration of new technologies and systems.
- Reduced downtime and improved productivity with proactive troubleshooting and timely resolution of technical issues.
- Enhanced system performance by conducting thorough technical assessments and providing expert recommendations.
- Facilitated seamless migrations from legacy systems to cutting-edge platforms with minimal disruption to day-to-day operations.
- Communicated project status to stakeholders, authoring reports to provide up-to-date overviews of ongoing progress.
- Managed over 50 customer calls per day
Education
Bachelor of Information Technology - Business Systems
Rosebank College
Pretoria12-2024
Certificate in Information Technology Support - Information Technology
Rosebank College
Pretoria, South Africa 04.2001 -
High School Diploma -
Highlands North Boys High School
Johannesburg, South Africa 04.2001 -
Skills
IT service management
System implementation
Infrastructure management
Market analysis
Data visualization
Analytics
Market analysis
Financial analysis
Process analysis
Strategic planning
Client relationship building
Risk management
Technical support triage
Assest management
Certification
Certificate in Information Technology in Support Services (02/2019 - 02/2020)
Interests
Business Strategy & Processes, Continuous Learning, Finance, Investment funds, AI trading, Data & Problem-Solving
SUBJECT KNOWLEDGE
- IT Risk Management
- Knowledgeable on the process of identifying, assessing, and mitigating risks associated with information technology (IT) systems and data.
- Information Systems Strategy
- Have a comprehensive plan and idea that outlines how an organization will use information technology (IT) to achieve its business objectives.
- IT Management
- I have been involved in planning, organizing, directing, and controlling IT activities to support business objectives.
Timeline
Technical Advisor & Analyst
Korvato AI
10.2023 - Current
IT Technical Support Specialist
Merchants SA BPO (Instacart) & (Verizon)
10.2021 - 09.2023
Certificate in Information Technology Support - Information Technology
Rosebank College
04.2001 -
High School Diploma -
Highlands North Boys High School
04.2001 -
Bachelor of Information Technology - Business Systems
Rosebank College