Ms Office
Dieketseng Thabethe
Administrator
Boksburg,Gauteng
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I use independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
23
23
years of post-secondary education
2
2
Certificates
5
5
Languages
Work History
Customer Service Representative: Retentions
Comcast
Gauteng
02.2022 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
- Created and maintained detailed database to develop promotional sales.
- Sought ways to improve processes and services provided.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded proactively and positively to rapid change.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative : Billing
Comcast
Gauteng
11.2022 - 01.2023
- Data Capturing
- Customer Liaison
- Customer support
- Administration
- Bill interpretation
- Processing payments
- Dispute resolution
Outbound Sales Agent
O'keeffe And Swarts
Gauteng
01.2021 - 07.2022
- Made 50 cold calls per day resulting in client base growth by 10%.
- Developed extensive knowledge of products and services to better assist customers.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Educated customers on product and service benefits, explaining features and answering questions.
- Implemented upselling techniques to increase revenue and move product.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Set up appointments with interested customers according to schedule availability.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Generated leads and established relationships with potential customers through outbound telephone calls.
Asset and Procumbent Management
Kutloanong Primary School
Gauteng
12.2012 - 06.2022
- Tracked prices, yields and other trends to correctly interpret impacts on investment programs.
- Responsible for schools supply chain function
- Responsible for all written and verbal communication with all suppliers
- Tracking and recording all deliverables and coding all new assets
- Developing and maintaining procurement systems
- Ordering, tracking and invoicing and kept inventory on optimal levels
- Receiving, storing and sorting goods and preserving accordingly
- Coordinated equipment purchase repairs and maintenance
- Compiled daily, weekly and monthly statistics
Office Administrator
Bertha Gxowa Foundation
Gauteng
01.2012 - 12.2016
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Interacted with customers by phone, email, or in-person to provide information.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Edited documents to improve accuracy of language, flow, and readability.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Organized, facilitated and participated in community service efforts.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Reconciled account files and produced monthly reports.
Election Officer
IEC
Gauteng
03.2016 - 05.2016
- Counted over 5000 ballots to prepare official reports of election results.
- Distributed ballots to voters and answered questions concerning voting procedures.
- Created fair, non-partisan environment to protect free choice of voters.
- Filling and recording statistics and data base
- Accurate data capturing and registration of voters
- Maintaining a team of 12 voting officers in the team
- Received a clean audit for voting station and election ballots
Education
High School Diploma -
Dawnview High School
Gauteng, South Africa 01.2000 - 12.2005
Bcom: Economics - Economics
University of Pretoria
Gauteng, South Africa 01.2007 - Current
Skills
Results and client orientated
Software
Pastel
Sas
QuickBooks
CrossCell
Sage
One CTI
Avaya
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Top 2 Performer in the billing department 13/02/2023
- Top 7 performer in the retentions department 8/05/2023
Certification
Ms office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
1. Tebogo Matshaba 067 633 5962
Team Leader O'keeffe and Swarts
2. Principal Twala 082 566 6259
Boss at Kutloanong Primary School
3. Edgar Mpesi 073 510 4364
Team leader Comcast
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative : Billing
Comcast
11.2022 - 01.2023
Ms office
06-2022
Customer Service Representative: Retentions
Comcast
02.2022 - Current
Outbound Sales Agent
O'keeffe And Swarts
01.2021 - 07.2022
Business Management
08-2020
Election Officer
IEC
03.2016 - 05.2016
Asset and Procumbent Management
Kutloanong Primary School
12.2012 - 06.2022
Office Administrator
Bertha Gxowa Foundation
01.2012 - 12.2016
Bcom: Economics - Economics
University of Pretoria
01.2007 - Current
High School Diploma -
Dawnview High School
01.2000 - 12.2005
References
1. Tebogo Matshaba 067 633 5962
Team Leader O'keeffe and Swarts
2. Principal Twala 082 566 6259
Boss at Kutloanong Primary School
3. Edgar Mpesi 073 510 4364
Team leader Merchants SA-Comcast
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