Diego Wildschut

Customer Service :As a customer service I've learned how to work effectively under high pressure circumstances in regards to work load as well as assisting customers whether it be by changing pertinent details and information as each customer requests or even while figuring out system queries on a customer 's policy,by reaching out to the allocated financial back office or underwriters.

CMS: Working in customer service I also acquired the skills of a complaints handler ,which means customers would raise complaints varying from shallow issues to dire scenarios .

I would from time to time do investigations regarding those issues or concerns along with my superior and see what we can do to better the customers circumstances in the best manner that we can ,all while also following business process.

During the time I worked as a Supply Chain Management Intern I was exposed to various Departments and Business Sectors such as :

Procurement : I was utilized as an Invoice Verifier making sure that all the products and service's contracts that the Western Cape Government has is all up to par .

I also done market researching for any possible tenders that the Government had at the time and I would reach out to a number of companies by advertising said tenders whether it be for certain products or necessary products.

Asset Management: While I was exposed to Asset Management I worked closely with our Quality Assurance Team and learned how to capture and jot down the various location and condition of Government inventory and assets.

I also acquired the knowledge on the procedure on how to dispose and allocate certain inventory of the Government along with verifying and allocating inventory with barcodes ,validating it as Government owned assets.

I then developed the ability to draw up comprehensive reports for imperative information about all government assets.

During my stay at Old Mutual I was dealing with handling client queries in respect to their insurance queries ,logging logbooks and working on Old Mutual's database 'OMUNET' and of course learning on the job about the Johannesburg Stock Market and necessary Legal Protocols within insurance.

All while remotely also completing my internship with the weekly assessments and monthly exams I had to complete and pass.

Upon completing my first year at Old Mutual I achieved obtaining my qualification in Wealth Management NQF Level 4.