Sport (football & basketball) Reading and writing articles Tourism
Didier Kashala
Customer Care Representative
Durban
Summary
Bilingual Customer Service Agent with 15 years of experience in call centers, adept at managing customer interactions and resolving issues promptly. Proven track record in enhancing customer satisfaction and loyalty.
Overview
24
24
years of professional experience
4
4
Languages
Work History
Customer Services Agent
CAPABILITY BPO (UNQHOBE)
1 2021 - Current
- Managed bilingual campaigns for INSTACART across various regions
- Provided solutions through phone, chat, and email, improving team CSAT.
Contact and Communication Center Agent
KPMG
01.2017 - 01.2020
- Delivered ethical customer support, ensuring confidentiality and accurate documentation.
Customer Service Agent
HELION RESEARCH
01.2016 - 01.2017
- Coordinated with mystery shoppers, ensuring timely fieldwork completion and satisfaction.
Customer Service and Communication Agent
SUNSET SLOTS
01.2014 - 01.2016
- Offered telephonic support and conducted fraud checks, maintaining high service standards.
Customer Service and Communication Agent
VIP 247
01.2013 - 01.2014
- Managed customer calls and inquiries, ensuring efficient service delivery.
French Marketing and Editing Agent
BACKAPAGE MEDIA
01.2012 - 01.2013
- Handled content management for MTNFootball.com, focusing on the French market.
French Marketing and editing
STARGAZE MEDIA
01.2008 - 01.2011
- Grew and managed French market, providing VIP support and retention strategies.
- Managed over 50 customer calls per day.
Marketing and Editor Assistant
HUSTLER ADVERTISING
04.2008 - 10.2008
- Produced and translated web content, enhancing SEO and online presence.
French Consultant
VERPAKT MANAGEMENT SERVICES
06.2006 - 03.2008
- Provided customer service and VIP support in French, maintaining high retention levels. Managed over 50 customer calls per day.
- Assisted clients in navigating complex industry challenges with strategic recommendations
Sales Representative
TOTAL SPORT EASTGATE
01.2003 - 01.2005
- Delivered tailored solutions to customers, contributing to sales goals and satisfaction.
Sport Journalist
RADIO KIN MALEBO
01.2000 - 01.2002
- Managed the sports section; writing articles; and presenting the sport journal; conducted interviews and research; maintaining journalistic integrity; Authored and edited professional pieces using MS Word; provided expert on-air commentary and crafted engaging stories for broadcasts.
Education
Bachelor in Marketing and Business Administration -
Université Pédagogique Nationale
Certificate in Bookkeeping and Accounting - undefined
Boston Business College
Sales and Call Center Outbound Training - undefined
Ubuntu Training Center
Certificate in Media and Communication - undefined
Centre de Formation Radio Kinshasa Malebo
Skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Experienced with web tools, technology, and social platforms
Mobile
- (+27) 72 585 6923
- (+27) 81 287 7764
References
Available upon request
Interests
Timeline
Contact and Communication Center Agent
KPMG
01.2017 - 01.2020
Customer Service Agent
HELION RESEARCH
01.2016 - 01.2017
Customer Service and Communication Agent
SUNSET SLOTS
01.2014 - 01.2016
Customer Service and Communication Agent
VIP 247
01.2013 - 01.2014
French Marketing and Editing Agent
BACKAPAGE MEDIA
01.2012 - 01.2013
Marketing and Editor Assistant
HUSTLER ADVERTISING
04.2008 - 10.2008
French Marketing and editing
STARGAZE MEDIA
01.2008 - 01.2011
French Consultant
VERPAKT MANAGEMENT SERVICES
06.2006 - 03.2008
Sales Representative
TOTAL SPORT EASTGATE
01.2003 - 01.2005
Sport Journalist
RADIO KIN MALEBO
01.2000 - 01.2002
Customer Services Agent
CAPABILITY BPO (UNQHOBE)
1 2021 - Current
Bachelor in Marketing and Business Administration -
Université Pédagogique Nationale
Certificate in Bookkeeping and Accounting - undefined
Boston Business College
Sales and Call Center Outbound Training - undefined
Ubuntu Training Center
Certificate in Media and Communication - undefined
Centre de Formation Radio Kinshasa Malebo