Dibato Tsholofelo Mahoete
Daveyton
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Portfolio Manager (Executive Consultant)
Discovery Insure (Admin)
08.2022 - Current
- Facilitate excellent service interaction between brokers and clients on dedicated portfolio
- Accurate, timely administration on service and claims
- Provide 1st call resolution.
- Achievement of monthly product and soft skills knowledge targets.
- Stakeholder engagement.
- Dealing with service providers
- Teamwork, self-management and alignment with Discovery values.
- To process, validate and liaise with clients, brokers and service providers following a client's motor and non-motor loss or incident.
- Adherence to risk and compliance requirements.
- Teamwork, self-management and alignment with Discovery values.
- Portfolio performance based on agreed targets
- Collaboration, peer-to-peer coaching and training
- REFERENCE: Nosipho Shange 079 133 4263/0860 757 757
Corporate Broker Consultant and Executive Client Service Consultant
Discovery Insure (Call Centre and Admin)
05.2020 - 07.2022
- Making policy amendments, adding items on the policy, giving product education, upselling, admin work, dealing with questions and queries, trouble shooting app issues, advising on the different products. Assisting binder brokers, Mercedes Benz and Executive policy brokers and clients.
- REFERENCE: Earl Brown 011 529 7911/060 798 8760
Insure Client/Broker Servicing Consultant
Discovery Insure (Call Centre and Admin)
09.2014 - 04.2020
- Making policy amendments, adding items on the policy, giving product education, upselling, admin work, assisting with clients questions and queries, trouble shooting app issues, advising on the different products
- REFERENCE: Johanna Mabuza Tel: 012 741 2321
Insurance Underwriting Consultant (Call Centre)
Absa Insurance
12.2013 - 08.2014
- Making policy amendments, adding items on the policy, giving product education, upselling, admin work, assisting with clients questions and queries
- REFERENCE: Crystal Losper Tel: 081 7222 272
External Sales Consultant
ABSA
12.2012 - 10.2013
- Educating client on products, selling the products, data capturing, going on wellness day to get more business
- REFERENCE: Dineo Ntsizwane Tel: 011 565 5969
Education
Certificate - Key Accounts Manager Academy
Discovery Learning
05.2025
Certificate - Claims Assessor Development Programme
Discovery Learning
01.2019
Certificate - FETC: Short Term Insurance NQF Level 4
BRC Solutions Pty Ltd
01.2018
Certificate - First Level Regulatory Examination: Representatives
Moonstone
01.2013
National Certificate - IT Systems Development
CTU Career Campus
01.2009
High School - Mathematics, English, Afrikaans, Information Technology, Economics, Accounting, Life Orientation
Wordsworth High School
01.2008
Skills
- *Communication
- *Problem solving
- *Adaptability
- *Leadership
- *Critical thinking
- *Emotional intelligence
- *Time management
- *Collaboration
Timeline
Portfolio Manager (Executive Consultant)
Discovery Insure (Admin)
08.2022 - Current
Corporate Broker Consultant and Executive Client Service Consultant
Discovery Insure (Call Centre and Admin)
05.2020 - 07.2022
Insure Client/Broker Servicing Consultant
Discovery Insure (Call Centre and Admin)
09.2014 - 04.2020
Insurance Underwriting Consultant (Call Centre)
Absa Insurance
12.2013 - 08.2014
External Sales Consultant
ABSA
12.2012 - 10.2013
Certificate - Claims Assessor Development Programme
Discovery Learning
Certificate - FETC: Short Term Insurance NQF Level 4
BRC Solutions Pty Ltd
Certificate - First Level Regulatory Examination: Representatives
Moonstone
National Certificate - IT Systems Development
CTU Career Campus
High School - Mathematics, English, Afrikaans, Information Technology, Economics, Accounting, Life Orientation
Wordsworth High School
Certificate - Key Accounts Manager Academy
Discovery Learning
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