DIBAKISO JEANETTE KHATI
Waitress Staff Member
Cape Town
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Wait Staff Member
Westin Hostel
10.2010 - Current
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Receptionist
Phungula Optometrist
02.2006 - 10.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
No Degree - Hospitality
HBR
Cape Town 04.2001 -
No Degree - Secretarial Studies And Office Administration
Knowledge Commercial
Cape Town, South Africa 04.2001 -
High School Diploma -
Peak View
Bridgeton 04.2001 -
Skills
Communication abilities
Analytical Thinking
Time management abilities
Problem-Solving
Strong multitasking
POS System Operation
Cash Handling
Relationship Management
Certification
Sage Pastel, 12/01/17
Timeline
Wait Staff Member
Westin Hostel
10.2010 - Current
Receptionist
Phungula Optometrist
02.2006 - 10.2009
No Degree - Hospitality
HBR
04.2001 -
No Degree - Secretarial Studies And Office Administration
Knowledge Commercial
04.2001 -
High School Diploma -
Peak View
04.2001 -
Similar Profiles
Evan KellyEvan Kelly
Bartender\Supervisor at MOMS Hostel \ Youthshack HostelBartender\Supervisor at MOMS Hostel \ Youthshack Hostel
Tilottama GangulyTilottama Ganguly
Cluster Assistant Manager Marketing & Communications at The Westin Hyderabad Mindspace & The Westin Hyderabad Hitec CityCluster Assistant Manager Marketing & Communications at The Westin Hyderabad Mindspace & The Westin Hyderabad Hitec City
Nick CalhounNick Calhoun
Hiking Hostel Operator at Above the Clouds HostelHiking Hostel Operator at Above the Clouds Hostel