Dianne Van Rooyen
Port Elizabeth
Summary
Eight years of experience in school administration with a focus on SASAMS bookkeeping and Pastel. Proven ability to manage fee processes efficiently while maintaining strong organizational and communication skills. Energetic and caring approach enhances team dynamics and supports student success.
Overview
2
2
Languages
24
24
years of professional experience
Work History
Medical Receptionist
Netcare Medicross Newton Park
Port Elizabeth
05.2026 - Current
- Prepared the reception area for each working day and managed all front desk activities. • Maintain a neat and tidy reception area that is welcoming to our client base. • Maintain compliance to the uniform policy including the wearing of your name badge • Deliver professional and friendly customer services at all times. Completed documents accurately and responsibly. • Ensure accuracy (quality and integrity) of information whether existing or new, on the patient file and billing system. • Resolved customer complaints promptly, escalating to the Reception Team Leader or Clinic Manager when necessary. Switchboard and Telephone Management • Display professional telephone etiquette. • Attend to telephonic calls and queries professionally and timeously. • Accurately record messages in the appropriate message book and ensure that messages are delivered. • Transfer applicable calls to the appropriate member of staff for further intervention as necessary. • Scheduled accurate bookings based on patient preferences for practitioners, dates, and times to enhance patient experience. Patient Engagement and Administration • Manage patient arrival in a proficient and professional manner. • Assist patient in completing the appropriate documentation to ensure compliance to the admission process as per Standard Operating Procedure. • Verify and confirm the file for accuracy and completeness and update if necessary. • Ensure a smooth workflow between departments at all times. • Capture and record patient medical and personal information on the system timeously, focusing on patient and visitors’ needs. • Inform the patient of any outstanding balances or levies. • Validate the patient details on the applicable switch application and inform the patient if verification was not successful. • Direct all patients to the appropriate location, services and professionals. • Monitored patient waiting times, providing timely updates to keep patients informed and engaged. • Ensure that the patient is correctly billed after the visit. • Scheduling appointments for patients with specialists as requested by practitioners. • Processed requests for repeat prescriptions in a timely manner. • Maintain and manage stationery stock levels. • Completed tasks as instructed by the immediate supervisor. Pay Point /Financial processing • Managed banking and cash processes in compliance with Standard Operating Procedure. • Receipt of Cash/Credit card/Debit card and allocation to patient account. • Collect all outstanding patient liable amounts. • Be available until the last patient leaves the clinic. • Ensure real-time switching occurs and action rejections immediately • Accurate and immediate processing of MCRs before the patient leaves. • Ensure that both, practitioner and patient have signed MCRs. • Ensure correct ICD -10 codes are captured. • Ensure correct stock items are selected when billing • Sign the MCR as evidence of processing. • Ensure that submission of account via applicable switch application • Ensure after switching that all levies and patient liable amounts are collected from the patient. • Ensure every patient receives their statement of account before leaving the practice. Risk Management • Ensure compliance to Company Policies & Procedures.
- Answered patients' questions in person, by email, or by phone.
- Greeted patients upon arrival, verified personal information, and updated records in the electronic health system.
- Welcomed patients and visitors politely and professionally, maintaining outstanding patient service.
Medical Receptionist
IOD Centre
01.2025 - 01.2026
- Welcomed patients and clients at reception
- Schedule and manage appointments
- Booking consultations with surgeons & specialists
- Answered and directed calls to appropriate departments, enhancing communication efficiency
- Handling courtesy calls and queries
- Provided administrative support to ensure seamless daily operations and patient satisfaction
- Managing digital diary
- Ensured accurate filing of documents for efficient retrieval
- Handled statistical data and maintained accurate records to support operational decision-making
ADMINISTRATOR
BONZAI SCHOOL SYDENHAM
01.2016 - 12.2024
- Head of Admin, SASAMS, Conducted debt collection activities, successfully recovering outstanding payments, Bookkeeper, Performed data entry to ensure accuracy of financial records and Assisted visitors and callers at reception, providing information and support.
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Managed client communications by answering phones and corresponding through email.
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
ADVERTISING CONSULTANT
TURDON YELLOW PAGES
01.2008 - 12.2011
- Liaised with clients to address needs, provided customer service, networked to enhance brand representation, and sourced new business opportunities
- Planned, developed and created successful advertising campaigns within agreed timeframes and budgets.
- Planned, developed and implemented advertising policies and campaigns to support sales objectives.
- Supported business growth and development through preparation and execution of marketing objectives, policies and programmes.
TELE-SALES AND RECEPTIONIST
STEINER HYGIENE
01.2003 - 12.2007
- Conducted stocktaking to maintain accurate inventory levels while liaising with clients and capturing invoices.
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
Education
MATRIC - Matric
OTTO DU PLESSSIS HIGH SCHOOL
Port Elizabeth, South Africa01-1996
Skills
- Patient billing management
- Medical billing procedures
- Patient registration
- Patient scheduling
- Patient administration
- Appointment scheduling
- Data entry
- Data entry efficiency
- Record keeping
- Document organisation
- Administrative support
- Administrative tasks
- Filing paperwork
- Multitasking capability
- Workload handling
- Time management
- Pressure management
- Fast-paced decision-making
- Problem solving
- Conflict resolution
- Team collaboration
- Interpersonal communication
- Empathy in communication
- Patient discretion
- Sensitive information management
- Confidentiality and discretion
- Telephone etiquette
- Verbal and written skills
- New patient registration
- Scheduling
Languages
English
Afrikaans
Custom
- Ms. H. C. Dalton, Previous Principal, 0760836081
- Mr. P. Bosch, Previous Principal, 0721275290
- Ms. A. Pretorius, Office Manager, 0842785104
- Dr. Khan, IOD Centre, 0795221986
Interests
- Reading
- Swimming
- Gym
- Hiking
Timeline
Medical Receptionist
Netcare Medicross Newton Park
05.2026 - Current
Medical Receptionist
IOD Centre
01.2025 - 01.2026
ADMINISTRATOR
BONZAI SCHOOL SYDENHAM
01.2016 - 12.2024
ADVERTISING CONSULTANT
TURDON YELLOW PAGES
01.2008 - 12.2011
TELE-SALES AND RECEPTIONIST
STEINER HYGIENE
01.2003 - 12.2007
MATRIC - Matric
OTTO DU PLESSSIS HIGH SCHOOL