Open To Work
Diane Nomalanga Mtibe
Bloemfontein
Summary
Detail-oriented Patient Liaison skilled in medical aid claims processing and customer service. Specializes in appointment scheduling, office administration, and data entry, enhancing operational efficiency. Experienced in banking and cash handling, with proficiency in Microsoft Office applications. Committed to fostering patient trust and loyalty through effective communication and problem-solving.
Overview
13
13
years of professional experience
Work History
Eye Consultant
Torga Optical
Bloemfontein
09.2018 - Current
- Welcomed patients and delivered professional customer service to enhance patient experience
- Booking appointments for eye tests and consultations
- Captured and updated patient information on system to ensure accuracy and accessibility
- Processed invoices and ordered spectacles and contact lenses to facilitate timely patient care
- Liaising with medical aids regarding claims and payments
- Handling cash, debit order, and medical aid payments
- Performing daily cash-ups and banking
- Assisting patients with queries and follow-ups
Receptionist
Dr Vermeulen and Oosthuizen
Kimberley
01.2013 - 12.2017
- Answering and directing phone calls
- Booking patient appointments
- Processed and submitted medical aid claims to ensure timely reimbursement
- Followed up on medical aid payments to maintain cash flow
- Processing and submitting medical aid claims
- Organized and maintained accurate filing systems for patient records.
- Handled banking responsibilities to ensure financial accuracy and accountability.
- Executed stock-taking procedures to ensure availability and compliance with regulations.
Education
Grade 12 - English, Afrikaans, setswana, Biology, geography
Thabane Senior Secondary School
KimberleyComputer Clerk Certificate - Office Administration, Microsoft word, Typing instructor deluxe keyboard, Microsoft Excellent 2
UCO College
KimberleySkills
- Patient Liaison
- Medical Aid Claims Processing
- Appointment Scheduling
- Invoicing and ordering
- Data management
- Data Capturing
- Financial Record Management
- Office Administration
- Microsoft Office
- Time Management
- Record Keeping
- Customer Service
- Communication Skills
Languages
English, Afrikaans, Setswana
First Language
Xhosa
Beginner
A1
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
R950/hr - R1000/hrTimeline
Eye Consultant
Torga Optical
09.2018 - Current
Receptionist
Dr Vermeulen and Oosthuizen
01.2013 - 12.2017
Grade 12 - English, Afrikaans, setswana, Biology, geography
Thabane Senior Secondary School
Computer Clerk Certificate - Office Administration, Microsoft word, Typing instructor deluxe keyboard, Microsoft Excellent 2
UCO College