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Experienced Reservations & Revenue Agent with 15+ years in hospitality and reservations, along with a strong background in revenue support. Skilled in handling customer inquiries, processing bookings, and resolving issues efficiently to boost customer satisfaction. Proven track record of managing reservations and upselling additional services for guest satisfaction. Currently excelling in revenue support tasks like generating reports, running CRM data, and analyzing revenue. Proficient in administrative duties to maximize revenue opportunities and maintain thorough call notes. Ready to contribute expertise to a customer-focused team for a seamless client experience.

Inspiring Front Office Leader, leading by example through Exceptional attention to care and detail across diverse front-of- house responsibilities. Offering 12 years of experience in hospitality industry with proven experience building company reputation and profits. Remains professional and tactful in all situations with focus on increasing satisfaction and retention, reconciliation and reporting. Reliable Front Office Leader known for interacting with guests and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.

More than nine years working in differing industries including hospitality, distribution, and sales. Recognized for delivering unparalleled customer service with a verifiable track record of success backed by impeccable references.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Dia Rosalia Giannakopoulous

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Reservations/Hostess

Front Office Receptionist

Front Office Agent

Reservations Agent

Education

Tourism Management

T.E.F.L Certificate

Cabin Crew Licence

Grade 12 (Matric)