Dia Giannakopoulos
Tourism
Port Elizabeth
Summary
Studying Tourism Management Years of experience. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.
Overview
11
11
years of professional experience
Work History
Hotel Front Desk Reservations
Villa Simonne Boutique Hotel Houghton Johannesburg
11.2022 - Current
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Oversaw day-to-day operations of rooms and guests.
- Maintained exceptional property conditions through regular inspections, timely maintenance, and effective communication.
- Manage online and phone reservations
- Arrange transportation for guests
- maintain clear and accurate records of guest room bookings; compute all guest billings, accurately post charges to guest rooms
- Handling guest complains and queries
- Dealing with payments and invoices
Receptionist ,Office Admin in Accounts Departement
Algoa Plastics
06.2022 - 09.2022
- Daily Cash in
- Daily banking and balancing
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
Rental Sales Agent
Dollar Thrifty Car Renta
02.2020 - 05.2020
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Managed multiple tasks in high-volume environment.
- Daily Reservations
- Booking in and out of vehicles
- Fleet check
- Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
Personal Assistant & Aupair
LJ NAIDOO INVESTMENTS
04.2019 - 02.2020
- Take accurate and comprehensive notes at meetings.
- Help with daily time management.
- Run errands as requested.
- Plan travel, including flights, accommodation.
- Performing basic office tasks, such as
- data entry, answering phones, taking messages, sorting mail, maintaining and updating filing, operating office machines, and arranging equipment maintenance and repairs.
Front of House Reception and Trainee Manager
Access Guest House
02.2018 - 07.2018
- Welcome and check-in guests, making a warm and professional first impression
- Kindly and promptly address guest inquiries, requests, and concerns
- Provide information about hotel services, amenities, and local attractions
- Coordinate with other hotel departments to fulfill guest needs and requests
- Manage reservations, cancellations, and room assignments
- Answer and forward phone calls
- Process payments, handle cash, and maintain accurate records
- Maintain a tidy and organized front desk area
- Use hotel management software for check-ins, check-outs, and guest information
Receptionist Temp Work
E4 STRATEGICS
07.2016 - 09.2016
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Collected payments, processed transactions and updated relevant records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled assignments independently with good judgement and critical thinking skills
Receptionist
Global Forex Institute
03.2016 - 05.2016
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Reservation Agent
Egypt Air
04.2013 - 04.2015
- Providing customers with information on airline services, fares and schedules.
- booking and confirmation of flights.
- responsible for processing payments, refunds and exchanges, and providing general customer service.
Education
NQF LEVEL 5 HIGHER CERTIFICATE - Tourism And Travel Management
UNIVERSITY OF SOUTH AFRICA
Port Elizabeth, South Africa 04.2001 -
High School Diploma -
ABBOTTS COLLEGE
JOHANNESBURG 04.2001 -
Skills
Multitasking Abilities
Marketing
Work Planning and Prioritization
Teamwork and Collaboration
Reservations Management
Interpersonal Communication
Guest satisfaction monitoring
Self Motivation
Reception oversight
MS Office
Reliability
Timeline
Hotel Front Desk Reservations
Villa Simonne Boutique Hotel Houghton Johannesburg
11.2022 - Current
Receptionist ,Office Admin in Accounts Departement
Algoa Plastics
06.2022 - 09.2022
Rental Sales Agent
Dollar Thrifty Car Renta
02.2020 - 05.2020
Personal Assistant & Aupair
LJ NAIDOO INVESTMENTS
04.2019 - 02.2020
Front of House Reception and Trainee Manager
Access Guest House
02.2018 - 07.2018
Receptionist Temp Work
E4 STRATEGICS
07.2016 - 09.2016
Receptionist
Global Forex Institute
03.2016 - 05.2016
Reservation Agent
Egypt Air
04.2013 - 04.2015
NQF LEVEL 5 HIGHER CERTIFICATE - Tourism And Travel Management
UNIVERSITY OF SOUTH AFRICA
04.2001 -
High School Diploma -
ABBOTTS COLLEGE
04.2001 -