Dhreshnie Govender

• Oversee daily operations, including front desk, housekeeping, maintenance, and guest services.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and implemented strategies to maximize customer satisfaction.

· Successfully managed a team of District Managers across KZN, driving them to achieve and exceed brand sales

targets consistently.

· Implemented and executed retail sales and marketing

strategies, resulting in continuous customer growth and

increased brand awareness in assigned territory.

· Collaborated closely with the Brand team to execute events that met budget goals and enhanced retail sales and productivity.

· Led and developed a high-performing team by coaching, mentoring, and conducting regular performance assessments.

· Maintained open communication channels with District

Managers, store teams, and head office to ensure alignment and effective execution of business objectives.

· Analyzed sales data and demo costs to provide strategic

insights and recommendations to improve operational

effectiveness and budget management.

· Oversaw district-wide operations and sales strategies for multiple esteemed brands at Estee Lauder Companies, consistently achieving and surpassing regional sales goals.
· Led and managed a team of Store Managers, ensuring they were in line with corporate objectives and promoting a culture of excellence and success.
· Established and nurtured solid relationships with retail partners and key stakeholders, launching joint initiatives to enhance brand visibility and optimize sales potential.
· Evaluated market trends and competitor actions to devise strategic plans that leveraged opportunities and effectively tackled challenges.
· Performed regular performance evaluations and offered constructive feedback to boost team efficiency and personal growth, leading to ongoing enhancement and the achievement of objectives.

• Achieved and surpassed sales targets set by Sales Manager through effective store visits, events, and training initiatives across multiple brands.
• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.

• Cultivated strong, collaborative relationships with retail partners, fostering mutual growth and achieving sales targets consistently.
• Conducted thorough market research to identify new opportunities for account growth.
• Assisted in developing and implementing successful marketing strategies to increase client revenue.
• Developed strong relationships with key stakeholders, fostering trust and long-term collaboration .