Summary
Overview
Work history
Education
Skills
Certification
Languages
Affiliations
Accomplishments
References
Timeline
Hi, I’m

Dheshia Kanniah

Olivedale,South Africa
Dheshia Kanniah

Summary

Driven Solutions Engineer with proficiency in problem-solving and client relationship management, excels in leveraging technical knowledge and communication skills to deliver robust solutions. Adept in designing and implementing innovative strategies that enhance operational efficiency. Committed to driving transformative change, ensuring optimal outcomes for clients and stakeholders.

With extensive expertise in IoT technologies, cloud computing, and cybersecurity strategies. Demonstrates proficiency in big data management and artificial intelligence applications, driving innovative solutions development. Skilled in user interface design and database management, with a strong focus on IT security protocols and change control processes. Adept at team collaboration and customer relationship management, leveraging machine learning knowledge to enhance technical solution development. Committed to advancing career goals through critical analysis skills and strategic implementation of cutting-edge technologies.

Overview

18
years of professional experience
4
Certification

Work history

Microsoft
Bryanston, Gauteng

Senior Solution Engineer
01.2019 - 11.2025

Job overview

  • AI Business Solutions (Applications) Solution Engineer with expertise in multiple domains.
  • Conducted comprehensive systems analysis for identifying potential areas of improvement.
  • Improved overall business productivity through strategic IT initiatives.
  • Drove process improvements that resulted in higher levels of organisational efficiency.
  • Provided expert advice on the latest industry trends, influencing company strategy.
  • Facilitated cross-departmental collaboration, promoting a cohesive work environment.
  • Designed custom-made IT solutions to meet specific corporate needs.
  • Developed innovative software solutions for improved operational efficiency.
  • Ensured data security with the implementation of advanced cybersecurity measures.
  • Introduced new technologies that significantly improved workflow efficiency.
  • Pitched strategic proposals outlining key benefits to suit client demands.

South African Reserve Bank
Pretoria, Gauteng

Dynamics 365 Application Architect
08.2018 - 01.2019

Job overview

  • Architected and implemented leading practices within Microsoft Dynamics environment.
  • Developed best practices for Enterprise Content Management.
  • Applied innovative solutions to enhance banking operations.
  • Evaluated emerging technologies, keeping the company abreast of industry innovations.
  • Conducted thorough code reviews to maintain top-quality software production.
  • Implemented robust disaster recovery strategies for sustained business continuity.
  • Created scalable applications by employing cloud-based technologies.
  • Led team for successful integration of various software systems.
  • Spearheaded software development project, ensuring timely delivery.
  • Liaised with key stakeholders to translate technical needs into product development strategies.

EOH Network Solutions – A Microsoft Partner
Midrand, Gauteng

Microsoft Dynamics CRM Solution Architect (Lead)
03.2017 - 07.2018

Job overview

  • Customised, developed, installed, and implemented CRM systems to meet customer requirements.
  • Played multiple roles to guarantee successful project delivery for specific clients.
  • Conducted consultations on CRM projects to align solutions with business needs.
  • Conducted extensive research on industry trends; this led to a more informed decision-making process about technology integration into current systems.
  • Provided technical leadership during projects, ensuring alignment with organisational objectives and goals.
  • Identified potential issues within the architectural landscape, enabling proactive resolution before full-scale impact occurred.

Blue Label Distributions
Sandton, Gauteng

CRM Application Specialist Lead
11.2016 - 02.2017

Job overview

  • Bridging gap between business and other units in CRM projects using specialised skills like customising, developing, installing, and implementing CRM systems
  • Ensured seamless transition with thorough software upgrades.
  • Resolved technical glitches to restore application functionality.
  • Simplified complex technical concepts, facilitated client understanding of applications.
  • Collaborated closely with developers to resolve application issues swiftly.
  • Implemented best practices in application management, optimised overall process efficiency.
  • Delivered solutions throughout development stages, from design to final deployment.

SIS Global
Bryanston, Gauteng

CRM Dynamics Consultant (Lead)
07.2015 - 10.2016

Job overview

  • Advised on CRM projects through tailoring, enhancing, deploying and executing CRM system for customer.
  • Led the implementation of innovative technologies for increased productivity.
  • Managed multiple projects simultaneously whilst ensuring timely completion and quality control.
  • Collaborated with a variety of industry professionals for effective project delivery.

GloCell (Pty) Ltd.
Midrand, Gauteng

CRM System Manager and Customer Support Services Manager
07.2013 - 06.2015

Job overview

  • Oversaw management of CRM and CSS departments, ensuring seamless operations across teams.
  • Directed development of organisational systems to enhance departmental efficiency.
  • Leveraged latest technologies for process automation resulting in significant cost savings.
  • Fostered an environment of continuous learning within the team, enhanced skill sets and productivity levels over time.

GloCell (Pty) Ltd.
Midrand, Gauteng

Business Operations & CRM Administrator
08.2012 - 06.2013

Job overview

  • Administration/Coordinator responsibilities for Business Optimization and Architecture Department and CRM Department.
  • Organised training sessions, increased staff proficiency in CRM software use.
  • Conducted regular audits of CRM data, ensured its accuracy and integrity.
  • Monitored system performance to maintain optimal functionality.
  • Documented all procedures related to the use and troubleshooting of the CRM system for future reference.
  • Collaborated with IT department to integrate new features into the CRM platform.

Mitsui & Co. African Railway Solutions (Pty) Ltd.
Sandton, Gauteng

Contract (Project) Administrator and Executive Personal Assistant
05.2010 - 08.2012

Job overview

  • Administration and coordination responsibilities for Transnet’s New Locomotives for Coal Line Project and all personal assistant duties.

FNB Branch Banking
Sandton, Gauteng

Administrative Assistant/Risk Consultant
06.2007 - 04.2010

Job overview

  • Supported Admin Manager, Branch Manager, and Relationship Managers in daily operations.
  • Executed branch administrative duties, including preparation of audit reports.
  • Facilitated smooth communication among management to enhance operational efficiency.

Education

Sandown High School
Sandton

Gauteng Senior Certificate from Matriculation

University overview

  • Subjects: English HG, Afrikaans HG, Mathematics SG, Accounting HG, Physical Science HG, Biology HG
  • With exemption

UNISA
Johannesburg, Gauteng

Bachelor of Commerce from Financial Management

University overview

Pending

Skills

  • IoT technologies expertise
  • Team collaboration
  • IT security protocols
  • Cloud computing proficiency
  • Cybersecurity strategies
  • Big data management
  • Innovative solutions development
  • User interface design
  • Machine learning knowledge
  • Customer relationship management
  • Artificial intelligence applications
  • Database management and administration
  • Critical analysis skills
  • Technical solution development
  • Change control processes

Certification

Microsoft Dynamics Certified in both Dynamics 365 and Power Platform

Languages

English
Proficient (C2)

Affiliations

Affiliations
  • Reading - Anything from fiction to self-help, I believe reading can change the world! There is something profound and magical that happens between the pages of a book!
  • Writing - Novels/Poems/Blog Post - I have developed and launched my blog called More Power 2 Her! My hope is to utilize this as a platform to encourage women to stand by each other and to shed a light on issues we as women or even young girls face on a daily basis. I hope to become a publish writer,
  • Foodie Experiences - I love trying new foods and experiences
  • Spending time with my family - My boys are my whole world and I take every opportunity to live life with them

Accomplishments

Accomplishments

2025 - Received the Microsoft Be the Change award - As part of FRG renewal, the team delivered a standout win by securing 9,600 licenses across FNB Retail and Commercial, reversing a planned shift to an internal platform and reaffirming Microsoft’s strategic value. This success not only accelerated FirstRand’s digital transformation but also reinforced Microsoft’s leadership in South Africa’s financial services sector.

2019 to 2025 - Closed 2 of the largest Dynamics 365 deals within the EMEA regions (9600 seats and 13500 seats)

2019/2020 - Worked with IFAASA (Infertility Federation of SA) campaigning for medical aids to pay for infertility procedures which would assist people struggling with conceiving children.


References

References
References available upon request.

Timeline

Senior Solution Engineer
Microsoft
01.2019 - 11.2025
Dynamics 365 Application Architect
South African Reserve Bank
08.2018 - 01.2019
Microsoft Dynamics CRM Solution Architect (Lead)
EOH Network Solutions – A Microsoft Partner
03.2017 - 07.2018
CRM Application Specialist Lead
Blue Label Distributions
11.2016 - 02.2017
CRM Dynamics Consultant (Lead)
SIS Global
07.2015 - 10.2016
CRM System Manager and Customer Support Services Manager
GloCell (Pty) Ltd.
07.2013 - 06.2015
Business Operations & CRM Administrator
GloCell (Pty) Ltd.
08.2012 - 06.2013
Contract (Project) Administrator and Executive Personal Assistant
Mitsui & Co. African Railway Solutions (Pty) Ltd.
05.2010 - 08.2012
Administrative Assistant/Risk Consultant
FNB Branch Banking
06.2007 - 04.2010
Sandown High School
Gauteng Senior Certificate from Matriculation
12.2003
UNISA
Bachelor of Commerce from Financial Management
01.2009
Dheshia Kanniah