Dharmesh Kesa
Sales
Tzaneen
Summary
Dynamic professional with a proven track record at Magic Build Tzaneen, excelling in team leadership and customer service. Expert in inventory management and stock auditing, I enhance operational efficiency while fostering strong relationships. Recognized for resolving conflicts and improving safety procedures, I am committed to driving performance and achieving strategic goals.
Professional with strong foundation in inventory management, known for ensuring accurate stock levels and efficient warehouse operations. Proven ability to collaborate within teams to meet dynamic needs and achieve results. Recognized for effective problem-solving and adaptability in fast-paced environments.
Energetic and detail-focused individual with passion for maintaining organized and efficient inventory systems. Possesses understanding of inventory management principles and strong analytical skills for accurate stock level assessments and data entry. Committed to ensuring optimal stock levels and streamlining supply chain operations for improved efficiency and cost savings.
Overview
6
6
years of professional experience
Work History
Manager
Magic Build Tzaneen
Tzaneen
10.2022 - 10.2025
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Stock Contoller
Kgapane Hardware
11.2024 - Current
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
- Coordinated with quality assurance team to ensure that incoming products met established quality standards, preventing potential stock issues related to defective items.
- Performed root cause analysis on inventory discrepancies, implementing corrective actions for long-term resolution.
Sales Representative
Cachet International
03.2020 - 09.2022
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Stayed up-to-date with industry trends to position company as market leader.
- Implemented CRM tools to track customer interactions and sales progress.
- Participated in trade shows and conferences to network and generate leads.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Collaborated with marketing department to align sales strategies with new campaigns.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Identified and tapped into new markets, significantly expanding customer base.
- Conducted detailed market analysis to guide development of sales strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Maintained current knowledge of evolving changes in marketplace.
- Developed, maintained and utilized diverse client base.
Education
N5 - Computers
H F Verwoed Technical College
Centurion, South Africa 04.2001 -
Skills
Excel
Stock replenishment
Warehouse management
Warehouse organization
Cycle counting
Outlook
Stockroom maintenance
Purchase order management
Stock auditing
Stock rotation
PowerPoint
Inventory and supply logistics
Retail supply systems
Punctual and reliable
Willing to learn
Friendly and personable
Customer service
Clear communication
Price checking
Paperwork completion
Money handling
Timeline
Stock Contoller
Kgapane Hardware
11.2024 - Current
Manager
Magic Build Tzaneen
10.2022 - 10.2025
Sales Representative
Cachet International
03.2020 - 09.2022
N5 - Computers
H F Verwoed Technical College
04.2001 -
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