Dhaneshree Mandy Naidoo
Finance Manager
Noordwyk
Summary
Business-minded Finance Manager promoting more than 13 years of expertise overseeing transactions and reconciling monthly financial reports. Highly collaborative individual with track record of effectively training and coaching staff members. Offering confidence, team contribution and decision making skills. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
Work History
Finance Manager - Group Technology Finance
Standard Bank
Rosebank
3 2013 - Current
- Work closely with business partner executives and Senior managers with the aim of understanding, influencing and supporting the strategic vision and objectives of their areas
- Assist them in defining and achieving their strategic financial objectives
- Work with them to help them identify their main cost drivers, the impact of these cost drivers on projected budgets, and to target areas for ongoing cost savings
- Drive a financial planning and budgetary process that accommodates all stakeholders including internal and external, focusing on operating expenses, capital expenditure, recoveries, balance sheet & headcount, ensuring the information supplied is acceptable to all key stakeholders
- Compile detailed budget and revised estimate packs and monthly reports for the business partner
- Monitor and analyse actual expenditure on a daily/weekly basis in order to pro-actively identify and resolve problems that may arise
- Ensure that 100% of the costs are recovered from service recipients and that the recovery models used are in accordance with best practice
- Review and implement internal financial controls for financial operational processes
- Provide required key financial and non-financial information, financial support and assistance to the business units and the finance area
- Facilitate ad-hoc financial request from business units and finance area
- Undertake analysis and feasibility studies to improve financial efficiencies
- Prepare and analyse monthly financial results and reports
- Investigate variances to budget, provide explanations and recommend corrective action
- Perform monthly financial analysis and commentary on individual area performance
- Generate monthly financial statements for business units
- Provide reports on detailed analysis of costs, transfer recoveries and staff headcount
- Calculate annual resource recovery rates
- Calculation of budget and actual IT recoveries
- Maintain accounting hygiene and ensure compliance with IFRS
- Review and sign off monthly balance sheet recons prepared by back office
- Perform periodic asset register cleanup to reconcile fixed asset register to balance sheet
- Prepare expenditure and recovery forecasts
- Approving payment of invoices
- Performing age analysis checks on creditors
- Preparing monthly finance packs for management reporting
- Maintaining stakeholder relationships
- Attend to internal and external audit queries
- Managing the general ledger
- Present monthly financials in MANCO
- Present Salesforce financials at the Salesforce Steerco
- Accounting for foreign exchange transactions (FEC’s)
- Reconciliation and posting of forex gains and losses
- Reconciling SAP headcount to Payroll headcount to ensure staff costs are correctly allocated
- Submit monthly balance sheet substantiations and attestation.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Enhanced budget management by implementing expense tracking and cost reduction strategies.
- Optimized cash flow with diligent monitoring of accounts receivable and payable.
- Mentored junior finance staff, fostering professional development and strong team dynamics.
- Managed regular finance tracking for numerous Technology areas.
Transactional Banker
Standard Bank Private Banking
2006.06 - 2013.03
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Educated customers on features and benefits of banking products and services.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Collaborated with team members to consistently meet or exceed sales targets and objectives.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Processed customer applications and approved loans in accordance with bank policy.
- Opened, closed, and updated accounts for customers.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Managed risk exposure by conducting thorough credit assessments for loan applicants.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
Teller/Retail Sales Consultant
Standard Bank Group
2003.03 - 2006.06
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained accurate records of customer transactions in line with bank procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Educated customers on use of banking website and mobile apps.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Assisted with training of new tellers on policies and procedures.
- Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
- Monitored and reported suspicious activity in line with bank security policies.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Maintained friendly and professional customer interactions.
- Processed applications for new accounts.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Referred customers to other banking departments for specialized services.
Education
Bcom Accounting Degree - Accounting
Damelin
Randburg, South Africa 2008.01 - 2010.04
Management Accounting
CIMA
Online 2019.01 - Current
Skills
Financial Management
Budget Forecasting
Strategic Planning
Financial Budgeting
Mentoring and training
Variance Analysis
Continuous Improvement
Performance Reviews
Cost accounting
Business Partnering
Financial analysis and reporting
Teamwork and Collaboration
Problem-solving abilities
Decision-Making
Secondaryeducation
Greytown Secondary School, 2001, Matric, English, Afrikaans, Mathematics, Accounting, Business Economics, Computer Studies
Traininganddevelopment
Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Outlook, Microsoft Power BI, Office 365, SAP ECC – R3, SAP BW, SAP BPC, TM1, Bolt, Azure & AWS sites, Salesforce
Driverslicence
Code 08
Homeaddress
Unit 66 Carlswald Manor, Noordwyk, 1687
Telephonenumber
082 850 7338
Owntransport
Yes
Smokernonsmoker
Non-smoker
Personal Information
- ID Number: 840222 0242 085
- Age: 39
- Gender: Female
- Nationality: South African
- Marital Status: Single
References
- Nadia Chambers, Standard Bank, Head: Cloud FinOps Finance, 082 852 6167, nadia.chambers@standardbank.co.za
- Jackie Tong, Standard Bank, Head: BCB Technology Finance, 083 390 4448, jackie.tong@standardbank.co.za
- Rozlyn Jacobs, Standard Bank, Head: CIB Technology Finance, 011 631 2741 / 081 4387248, rozlyn.jacobs@standardbank.co.za
- Karl Turnbull, Standard Bank, Head: Group Technology Finance, 011 631 2741 / 081 4387248, rozlyn.jacobs@standardbank.co.za
- Nerisha Vincent, Standard Bank, Private Banker, 084 800 5137
Timeline
Management Accounting
CIMA
2019.01 - Current
Bcom Accounting Degree - Accounting
Damelin
2008.01 - 2010.04
Transactional Banker
Standard Bank Private Banking
2006.06 - 2013.03
Teller/Retail Sales Consultant
Standard Bank Group
2003.03 - 2006.06
Finance Manager - Group Technology Finance
Standard Bank
3 2013 - Current
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