Dhakalani Mandewo
Business Development Consultant
Mogale City
Summary
Reliable, adaptable, and people-focused professional with a talent for keeping things organized and clients happy. I enjoy solving problems, building genuine connections, and delivering quality service in everything I do—whether that’s managing accounts, coordinating projects, or simply making someone’s day a little easier.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Account Manager
PNet
01.2023 - Current
- Client Relationship Management: Develop and maintain strong, long-term relationships with clients, acting as their primary point of contact.
- Sales and Revenue Growth: Identify opportunities for up-selling and cross-selling additional services to existing clients, aiming to meet or exceed sales targets.
- Account Planning: Collaborate with clients to understand their needs and objectives, and develop strategic account plans to achieve mutual goals.
- Collaboration with Internal Teams: Work closely with sales, marketing, and other departments to ensure seamless service delivery and address client needs effectively.
- Reporting and Analysis: Provide regular reports on account status, sales performance, and market trends to senior management.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Built relationships with customers and community to promote long term business growth.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Travel Manager
Flight Centre South Africa
Mogale City
03.2016 - 11.2022
- Booking of leisure and business travel for South African SMEs.
- Administration and invoicing
- Sourcing new accounts to provide travel services to.
- Packaging Flights and accommodation (Domestic & International)
- Administration and over-all running in my own business
- Assisting retail agents with travel packages over the phone.
- Created comprehensive pre-travel documentation packages, equipping travelers with essential information before departure.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Assistant Team Leader
Flight Centre South Africa
07.2015 - 03.2016
- Assist and develop Novices (new consultants)
- Support Team Leader and assist with the back office running of the store
- Conduct One-on-Ones with Team members
Travel Expert
Flight Centre South Africa
03.2014 - 07.2015
- Book Flights and accommodation (Domestic & International)
- Facilitate local store marketing
- Facilitate product training
- Managed multiple projects simultaneously while maintaining strict attention to detail and deadlines.
Passenger Sales and Service Agent
Emirates Airlines Head Office Johannesburg
Mogale City
03.2011 - 02.2014
- Process requests such as wheelchairs requests, meals and pre-seating requests.
- Chauffer Drive for individual client Business class upgrades, Transit Voucher Accommodation, Stopover packages, Medical confirmations, VIP confirmation.
- Obtain legal documents for Cancellations due to family loss or severe illness.
- Excel sheets updated weekly, kept for records of reservations held with revenue stats.
- Rotate Reservations Division
- Ticketing: Issuing Domestic, Regional & International fares
- Re-issues, Upgrades, Manual Fare building, Receipt Vouchers, Revalidation
- Ticketing Queues, Response to Ticketing emailed Generic Mailbox queries
- Voluntarily assist on road shows held with partnered suppliers
- Safety assistance Team, Standby for possible un-rests or major delays
- Achievements: Heading the Emirates Social Committee and Team Building Initiative
Junior Travel Consultant
Seekers and American Express Travel
Mogale City
07.2007 - 10.2009
- Booking and issuance of Air tickets, car hire and hotel accommodation
- Filing and Administration
- Assist Controllers in rebooking Schedule Changes
- Queues
- Assist staff with queries, in office training
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
Education
High School Diploma -
Princess High School
Johannesburg, South Africa 04.2000 - 01.2004
NQF Tourism Management Certificate - Travel Tourism Development
Seekers Travel / THETA Tourism Management Learnership Programme
Johannesburg, South Africa 05.2006 - 07.2007
First Names
Masikini Dhakalani
Commonly Known As
Dhakalani
Contact Numbers
083 719 9234, 066 2579535
Number Of Dependants
None
Personal Information
- ID Number: 8611260251083
- Health Status: Excellent
- Date of Birth: 11/26/86
- Gender: Female
- Driving License: Code C1
- Marital Status: Single
Timeline
Account Manager
PNet
01.2023 - Current
Travel Manager
Flight Centre South Africa
03.2016 - 11.2022
Assistant Team Leader
Flight Centre South Africa
07.2015 - 03.2016
Travel Expert
Flight Centre South Africa
03.2014 - 07.2015
Passenger Sales and Service Agent
Emirates Airlines Head Office Johannesburg
03.2011 - 02.2014
Junior Travel Consultant
Seekers and American Express Travel
07.2007 - 10.2009
NQF Tourism Management Certificate - Travel Tourism Development
Seekers Travel / THETA Tourism Management Learnership Programme
05.2006 - 07.2007
High School Diploma -
Princess High School
04.2000 - 01.2004
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