Dezlynn Rensburg
East London
Summary
Diligent Waitress Trainee with relevant experience in providing exceptional customer service, managing orders and ensuring guest satisfaction. Strengths lie in active listening, clear communication and maintaining a positive attitude under pressure. Previous work has resulted in improved team efficiency and consistently high customer ratings.
Overview
1
1
year of professional experience
Work History
Waitress Trainee
Galaxy Grill - Kings Mall
East London
11.2023 - 08.2024
- Greeted customers and provided menus.
- Assisted with food preparation tasks as requested by the head chef.
- Checked that all orders were accurate before delivering to customers.
- Provided excellent customer service during meal times.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
- Maintained a professional attitude while working in a fast-paced environment.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
Housekeeper
Palm Tree Manor
East London
06.2023 - 11.2023
- Changed bed linens and towels, tidied up rooms.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Provided information about hotel services upon request from guests.
- Ensured that all health standards were met during cleaning operations.
Education
Some College (No Degree) - High School
John Bisseker Secondary School
East London Skills
- Order taking
- Team collaboration
- Food presentation
- Verbal and written communication
- Guest relations
- Special event coordination
- Food handling safety
- Table setting
- Cash handling
- Attention to detail
- Customer service
Languages
Afrikaans
First Language
Xhosa
Proficient (C2)
C2
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Waitress Trainee
Galaxy Grill - Kings Mall
11.2023 - 08.2024
Housekeeper
Palm Tree Manor
06.2023 - 11.2023
Some College (No Degree) - High School
John Bisseker Secondary School
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